Join Glia and special guest panelists from 4 credit unions that span the US—and the physical/online spectrum— for a lively discussion on the unifying topic of Member Service.
As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual operations.
In these unprecedented times, credit unions are stepping up to the challenge by lending to their members (often low to moderate income workers). This increased lending is valuable and necessary, but it also generates risk and a need for increased loan loss reserves.
Credit Unions are experiencing an unprecedented surge in members using their websites and online portals – many for the first time. How can you efficiently service these increasing volumes, and still provide an exceptional member experience?
Join Member Loyalty Group and others to learn about the feedback members are providing during this unprecedented time, and how that feedback is shifting as weeks go by.
Join Callahan & Associates for an informational webinar about Sustainable Business Strategy With Rebecca Henderson. Learn how to join the January 2020 cohort, designed to help teach leaders how to drive business results with a strategy based around purpose.
Join Extensia Financial LLC for a discussion on how to choose a participation partner. We’ll cover the basics of how to find a partner, explore the benefits of participation partners, and demonstrate how your credit union can diversify and grow loans through participation lending.
Watch this webinar for an analysis of mortgage trends based on the newly released HMDA data, and how you can use Callahan software to gain insight into your own market.
Join SilverCloud Inc. for a discussion on how to kickstart the implementation of chatbots. We’ll cover the advantages, explore various use cases, and show you how to improve the member experience using chatbots in a painless and cost-effective manner.
Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.