It feels like the mid-’90s all over again: the baggy jeans, the midriff-baring tops — the explosion of a new technology that’s set to reshape entire industries.
AI is already changing how credit unions do business, from chatbots that improve member service to back-office tools that drive efficiencies, and more. And credit unions have only scratched the surface of the ways this technology will change banking.
With all that in mind, CreditUnions.com has a full lineup of AI-readiness coverage for its annual theme week. In the days to come, keep your eyes peeled for:
- The responsibilities and benefits of a chief AI officer.
- How guardrails and governance are central to Members Cooperative Credit Union’s AI strategy.
- The ins and outs of good AI policy.
- BCU’s keys to turning AI into action.
- A <<curation of credit union AI practices>> pulled together for Callahan clients that shows how credit unions are embracing artificial intelligence today to enhance member service, streamline operations, and ensure relevance for the future.
What about you? How is your credit union using AI? What use cases have you found to drive efficiencies and improve processes? Are your results mostly in the back-office or member-focused? We want to hear all of it. Drop us a line and we could feature your credit union in a future story on CreditUnions.com.