Aaron Passman
Aaron Passman is the editorial director at Callahan & Associates, overseeing the company’s online and print publications. He spent more than a decade as a journalist before joining Callahan, and his extensive experience covering the credit union industry includes serving as a reporter and editor for Credit Union Journal and overseeing its 2020 merger into American Banker. Aaron holds a Bachelor’s degree from the University of Kansas and lives near Kansas City with his family.
P2P Payments Go Mainstream With Membership
Veridian Credit Union waited for peer payment technology to fully mature before adopting it. Now members and the institution are reaping the rewards.
The Link Between Call Centers And Net Promoter Scores
The kind of service that boosts the scores also serves as a guide for improving call center operations.
How To Get A Foot In The Schoolroom Door
Four tips from Apple and Suncoast credit unions on gaining access to schools and establishing a student-run branch.
6 Tips To Host Electrifying Employee Events
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye ...
Need Expertise? Take Expertise. Got A Branch? Give A Branch.
The financial system is ripe for enhanced cooperation between leagues, CUSOs, credit unions, and talented individuals.
7 Secrets For Merger Success
These best practices will ensure your next merger won’t be your last.
The Mighty Mobile Opportunity
How credit unions are using payments, loan applications, and location-based offers to build a big user experience in a small delivery channel.
Split Leadership Helps Honor Keep It Local
Honor Credit Union formed an independent executive team to build on the knowledge of merged staff members and succeed in a new market.
Core Conversion At The Helm
A Q&A on core conversion strategies with the controller of Northwest Federal Credit Union.
NCUA Pays Big Attention To Small Credit Unions