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A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
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Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.
A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.
When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.
Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.