2023 Vendor Showcase

Vendors break down the problems they solve and highlight what makes them stand out in a crowded industry.

A new year means a new opportunity to make smart investments for your credit union. There are many products, services, and solutions to sift through in the marketplace, so how do leaders decide which one is best for their credit union? The Vendor Showcase on CreditUnions.com asks vendors to break down the problems they solve and highlight what makes them stand out in a crowded industry.

Click “read more” below to learn about each supplier.

Website: Apiture.com
Headquarters: Wilmington, NC
Service Areas: Mobile Banking, Online Banking

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Website
: bakerhill.com
Headquarters: Carmel, IN
Service Areas: Business Lending, Lending, Loan Origination Systems

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Website: cuacg.com
Headquarters: Birmingham, AL
Service Areas: Audit CPA, Compliance, Consulting & Speaking

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Website:cusouth.com
Headquarters: Fairhope, AL
Service Areas: Data Processing, Member Services, Operations & Technology
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Website: eltropy.com
Headquarters: Milpitas, CA
Service Areas: Member services, Mobile Payments, Online Member Support
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Website: mycumortgage.com
Headquarters: Beavercreek, OH
Service Areas: Mortgage Processing, Mortgages, Mortgages Subservicing

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Apiture


Website: apiture.com
Headquarters: Wilmington, NC
Service Areas:  Mobile Banking, Online Banking

What unique challenge do you help credit unions solve? In today’s digital world, you need to deliver the modern banking experience your member’s demand. With the award-winning Apiture Digital Banking Platform, you can offer innovative, fully featured online and mobile banking solutions tailored to meet the unique needs of your community. Our platform integrates with 200+ fintech partners and 40 cores, providing choice and flexibility balanced with the speed to market you need in today’s competitive environment. The Apiture Digital Banking Platform:

  • Consumer Banking
  • Business Banking
  • Digital Account Opening
  • API Banking
  • Data Intelligence

Why should a credit union work with your organization in 2023? Serving 300+ financial institutions throughout the U.S., Apiture is a true digital banking partner, giving you the same level of service and support that your members expect from you. We are 100% focused on digital banking, dedicated to creating the industry-leading online and mobile solutions you need to level the playing field with larger institutions. With hundreds of years of collective experience at leading U.S. financial institutions, our team understands your challenges. And, we offer a truly client-driven roadmap and unique development options that deliver speed to innovation that’s unmatched in the industry.

What’s the best way for a credit union to learn more about your company? To learn more about Apiture and the Apiture Digital Banking Platform, visit apiture.com or contact us at apiture.com/contact/


Baker Hill


Website: bakerhill.com
Headquarters: Carmel, IN
Service Areas: Business Lending, Lending, Loan Origination Systems

What unique challenge do you help credit unions solve? Baker Hill is in the business of evolving loan origination by combining expertise in technology with expertise in banking. Built on decades of walking alongside credit unions as they provide vital resources to their members and communities, Baker Hill NextGen® is a configurable SaaS solution with a single database for all aspects of commercial, small business, and consumer loan origination – from request through renewal – that grows along with you as your business needs evolve.

Why should a credit union work with your organization in 2023? At Baker Hill we believe that credit unions are vital to the communities they serve, and our focus is on enabling a seamless and efficient loan origination process that provides a superior experience for members and employees alike. Baker Hill NextGen® enables you to exceed your member’s expectations throughout the entire loan origination process with a comprehensive digital lending experience while providing the tools your teams need to work smarter and make data-driven decisions that drive growth and effectively manage risk.

What’s the best way for a credit union to learn more about your company? Credit unions that would like to learn more can visit our website at https://www.bakerhill.com or get in touch with our team at https://connect.bakerhill.com/nextgen to request a consultation.


CU Audit and Compliance Group


Website: cuacg.com
Headquarters: Birmingham, AL
Service Areas: Audit/CPA, Compliance, Consulting & Speaking

What unique challenge do you help credit unions solve? CU Audit & Compliance Group (CUACG) helps credit unions with their auditing needs. CUACG is a full-service auditing firm fully dedicated to credit unions. CUACG completes the following audits and reviews: Supervisory committee, interim, ACH, BSA, SAFE Act, website, 990 tax returns, employee retention credits, fair lending, change in management, cash counts, and so much more. CUACG can complete any audit virtually that a credit union might need that will save the credit union expenses.

Why should a credit union work with your organization in 2023? CUACG sets itself apart in many ways. Audit reports are issued within one week of fieldwork. If an audit is needed within the next month, CUACG is flexible and can accommodate the need. We are available 24/7 for any questions credit unions may have. We have auditors with many different areas of expertise such as CPA, CFE, and BSACS. We are a part of the League of Southeastern Credit Unions, which gives us access few others auditing firms have. We have a secure uploading site for credit unions to upload information. Free quotes are always available.

What’s the best way for a credit union to learn more about your company? A credit union should check out our website at www.cuacg.com or contact Marcus King, Vice President, at 662-322-1038 or  marcus.king@cuacg.com


CU*SOUTH


Website: cusouth.com
Headquarters: Fairhope, AL
Service Areas: Data Processing, Member services, Operations & Technology

What unique challenge do you help credit unions solve? CU*SOUTH helps credit unions in US achieve growth by providing innovative Core solutions and Essential Services utilizing our premier CU*BASE platform. Your members and community deserve access to innovative, easy-to-use features such as automated account opening, online loan applications, and instant credit approvals. Does your staff need assistance getting the work done? CU*SOUTH’s specialists are here to give a helping hand while boosting productivity and decreasing operating costs.

Why should a credit union work with your organization in 2023?

  • 100% credit union-owned core provider – Credit unions drive our agenda, guide our execution, and set pricing and dividends for our credit union clients/owners. If you want a say, you get a say in your member experience and much more as part of our resourceful CUSO network.
  • Fully integrated, all-in-one core platform – Say goodbye to the need for multiple vendor interfaces and processes, and gain access to an affordable, per-member monthly rate that saves your credit union up to 45% over other leading core vendors.
  • Ongoing, temporary, or one-time staff support – Get the most from your core investment with our suite of Essential Services. Our team of accounting, collections, IT, and custom programming experts use the technology of CU*BASE to work with credit unions and provide resources needed to keep operations thriving.

What’s the best way for a credit union to learn more about your company? Discover the CU*SOUTH difference! Request a demo of CU*BASE at www.cusouth.com, call (800) 293.7554, or email us at connect@cusouth.com.


Eltropy


Website: eltropy.com
Headquarters: Milpitas, CA
Service Areas: Member Services, Mobile Payments, Online Member Support

What unique challenge do you help credit unions solve? Having the right conversations are critical to the success of a credit union. Most CUs agree that strengthening relationships with their members through both in-person and digital communication is not only important but increasingly vital to their success. In the process, having the right balance of digital and in-person methods for your call center/collections team and in-branch is key to efficiency. Eltropy helps solve this challenge – having an effective digital/in-person communication strategy. Such a strategy involves having a baseline of text, video, chat, and voice communication options; building on it a layer of automation with AI, intelligent virtual agents (IVA) and voice biometrics; and topping it off with intelligence that comes from utilizing data analytics. Doing this in a systematic, secure, and compliant way will ensure a credit union of improving their operations, engagement and productivity over time, growing both their top and bottom line.

Why should a credit union work with your organization in 2023? In June 2022, Eltropy acquired Video Banking leader POPi/o. Reinforced by POPi/o’s video banking and contact center technology, Eltropy now offers credit unions a single platform for automated, AI-driven text messaging, video banking, and secure chat, as well as chatbots, co-browsing, live observe and screen-sharing capabilities, along with eVerify, eNotary, eSign, and video check deposit. This powerful digital communications platform arms credit unions with end-to-end virtual branch capabilities – including in call center, collections, marketing and lending departments – helping them build connections and deliver on the personalized service that members expect. Credit unions can now use Eltropy to seamlessly connect their consumers with staff at any of their branches — from opening an account to originating loans or getting instant service.

What’s the best way for a credit union to learn more about your company? For more information, please visit eltropy.com.


myCUmortgage


Website:mycumortgage.com
Headquarters: Beaver Creek, OH
Service Areas: Mortgage Processing, Mortgages, Mortgages Subservicing

What unique challenge do you help credit unions solve? myCUmortgage partners with credit unions nationwide to strategically help grow their mortgage business, especially purchases, with service and solutions throughout the mortgage lifecycle. We empower credit unions to become GREAT mortgage lenders! Throughout our partnership, we will provide customized solutions with access to both our digital solutions and myCUmortgage experts for training, marketing, originations, processing, underwriting, servicing, and secondary-market access. Plus, you have the flexibility to incorporate your portfolio loans or choose to retain servicing. We’ll help you stay in front of changing market conditions and member expectations for both loan originations and mortgage servicing.

Why should a credit union work with your organization in 2023? myCUmortgage helps you find opportunities in a challenging purchase market when members need their trusted credit union more than ever. With the combined strength of our loan products – including government and ARMs — our collaborative loan origination system, and myCUmortgage experts, we help achieve the goal of closing loans within 25-30 days with the service you and your members expect. That’s just the beginning! myCUmortgage also services mortgages throughout the life of the loan, assisting your members with both an online portal and individualized member care. When members are ready for their next loan, we guide them back to you.

What’s the best way for a credit union to learn more about your company?
Learn more in any and all of the ways that work best for you! We encourage you to call Dawn Rudie, our credit union development manager, directly at 937-956-1125 or email her at drudie@myCUmortgage.com. You’re also welcome to visit our website, www.mycumortgage.com. Connect with us on LinkedIn at https://www.linkedin.com/company/mycumortgage and enjoy the blog posts of Mort the Mortgage Mentor at www.mycumortgage.com/blog. This is how we mortgage! Equal Housing Opportunity. NMLS# 565434.

This article is sponsored by a recognized solutions provider in the credit union industry. Callahan & Associates does not endorse vendors or the solutions they offer, and the views and opinions offered here might not reflect those of Callahan. If you are interested in contributing an article on CreditUnions.com, please contact the Callahan team at ads@creditunions.com or 1-800-446-7453.
January 17, 2023

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