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To strengthen the credit union marketplace, institutions have to walk the talk.
September 24, 2012
Rewarding early contributors in online communities drives a culture of innovation.
March 12, 2012
Help members who are on the move find their way to your credit union's services.
October 10, 2011
Imagine if you could concretely measure the cooperative principles of the credit union industry.
May 09, 2011
In trying to avoid being branded a “micromanager,” have credit union leaders lost sight of micro-awareness?
September 20, 2010
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The network has evolved from a simple concept of cooperation to the way business is done.
July 12, 2010
For all the hoopla in the press, the legislative grandstanding for consumer groups, and the finger pointing at financial institutions about the abuses of overdraft processing services, it still comes down to one simple idea.
October 19, 2009
Every business person knows that change is inevitable, but they also know it is usually managed in two different ways. Depending on the eye of the beholder, you might even make the case that both are viable strategies.
March 23, 2009
If you are vested in the credit union business today your ears perk up when you hear the word “bailout.” Now more than ever, credit unions need positive collaborative solutions to bolster their organizations.
November 03, 2008
Collaboration is fast becoming a buzzword in many business design strategies. But what does it really mean to build something collaboratively?
March 10, 2008
Some credit unions still see the Internet as unmanageable, unreliable, and worse yet, insecure. While this may have been the case years ago, software, hardware and managed service providers are solving these problems with a variety of solutions.
February 04, 2008
During a recent CEO Strategy Roundtable, materials were designed to facilitate a discussion about strategies related to the future of the credit union industry and the current trend towards consolidation and bank conversions.
December 18, 2006
In the second in a series of articles, CU*Answers CEO Randy Karnes addresses the conversion debate from the perspective of a vendor. Should vendors weigh in on the debate? Does their vote influence anything?
February 13, 2006
In today's networked world, organizations that wish to reap
the benefits of material improvements in efficiency must set up
a new model for managing the collective intelligence about their
organization. The first step is grasping the concept of centralized,
December 13, 2004
Implementing E-Tactics Goes Way Beyond E-Technology (Part 2) This is the second in a series of articles dealing with the challenges credit unions face in implementing and maximizing their e delivery channel. In Part 1 the author introduced the concept that implementing e-strategies is more than just buying a new gadget or adding a new service. Click here to read the first article in this series.
May 19, 2003
Recently WESCO announced it was changing its name to CU*Answers. The firm choose CU*Answers to emphasize its dedication to working towards finding and developing credit union solutions. The new name also introduced a new direction for its development teams to include networked knowledge delivery systems and content with its core processing tools.
April 21, 2003
Investing in technology is becoming a more critical management process
for every credit union. The total dollars being committed to LANS,
WANS, automated call centers, kiosks, Internet solutions, not to
mention data process capabilities, are rising every year.
March 17, 2003
The mood of the economy is down, and business leaders are not as
likely to listen to the promise of technology investment as they
were a few years ago. Many businesses have lost faith in investments
for MCIF and CRM, and are less confident that they can really squeeze
ROA from an elusive sales culture. So what new technology projects
should credit union leaders put forward in 2003 and beyond?
January 20, 2003
What new technology projects should credit union leaders consider in 2003 and beyond? With the right approach to buying, building, and coordinating solutions, credit unions can eliminate inefficient network duplications and simplify network use. Here's how to ensure your employees get the most value out of the tools available to them.
December 13, 2002
The internet is constantly evolving. Is your website keeping up? Learn more about the challenges credit unions face in implementing and maximizing their e-delivery channel.
August 19, 2002
Are passwords and security a boost to member confidence, or a barrier to using your solution? Does a password constitute an e-signature? Ponder these questions and more.
July 15, 2002
Right now nothing is more in style than adding e-statement and e-marketing capabilities to credit union e-channels. And for good reason. But what penetration is your credit union looking for from its e-statement investment? It's not about the product you pick; it's about how you implement the solution and how you conceptually sell the member on its value that will give you the results you are looking for. Here are some issues to consider when planning your e-statement program.
June 17, 2002
Most credit unions who have made a reasonable commitment to the Internet have experienced impressive out-of-the-gate successes. But how do credit unions take the next step, reaching beyond the 5-10% member penetration that most e-service departments have reached relatively quickly, to one where as much as 50% of the members benefit from this new delivery channel?
May 20, 2002
The very idea of choosing a vendor to complete tasks for your organization immediately creates the potential for conflict between where you are going and where your vendor wants to be. These inherent points of conflict range from contract and pricing issues to service expectations, liability and follow-through.
March 04, 2002
The official 21st Century is here, and after all the forgotten hoopla of Y2K, businesses are now really focused on what will give them long-term competitive advantages in this new century. It is an Internet world. It is easier than ever to find new partners and new solutions, and opportunity seems to be everywhere. But has anything really changed?
January 21, 2002
Far too often in our industry, we take a task-based approach to member service and the products we offer. We identify a process, investigate and outline a solution, acquire the approval, buy it, turn it on, then we're off to something else. Occasionally, we look back and wonder how we fell short of the potential and promise of last year's project. It's out there, but it's got no punch.
December 17, 2001
Maybe the number one challenge to selecting a data processing vendor is identifying and understanding the window of opportunities that exist. Managing vendor contracts, windows for conversions, and overlapping accounting issues needs to be a continual process for each credit union.
November 05, 2001
The promise of technology is what lures credit unions: they want technology to make them more competitive, not merely efficient. Find out why Randy Karnes believes that success with technology implementation is not simply selecting a better tool, but requires choosing the right business partner.
August 27, 2001
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