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Creating an Omnichannel Experience: How You Can Optimize Your Member Engagement with Account Opening

August 31, 2023 No Comments

Optimizing the member experience for growth is at the forefront of all credit union initiatives today. With so many innovative ways to reach potential new members, however, what does it actually take to create noteworthy experiences to attract them? Join us for an informative webinar with panelist, Charlie McAdams, Director, Member Engagement Center and Chairman

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FINCOMP

August 18, 2023 No Comments

Attention HR Professionals! This 3 day in person conference is the first in the nation with an exclusive focus on All Thing Compensation-Related for Credit Unions and Community Banks. Expert National Speakers and an HR Roundtable will prepare you to be a fully equipped business partner prepared for 2024 and beyond. We are offering an

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How to Analyze and Better Understand Your Members Through Data

August 2, 2023 No Comments

What can you learn from transaction data about your members to improve their experience and your business performance? Join us for an upcoming webinar and hear from fellow credit union professionals. Together, we’ll take an in-depth look at how you can better understand your members from a macro and micro-level perspective. Learn how some credit

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Humanizing The Digital Member Experience

July 26, 2023 No Comments

While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch? This

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Safely Capture the First Time Car Buyer Market with Loan Loss Protection from Suretys

June 27, 2023 No Comments

Learn how credit unions of any asset size can BUILD and maintain a competitive “First Time/Thin File Auto Buyer program that improves their loan approval and funding ratios while lowering lender loan loss risk and increasing net yields! We’ll demonstrate how credit unions can safely GROW and gain a TRUE Market Advantage with Suretys. This unique program allows credit unions to CONNECT with and successfully serve

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Instant Payments: A Credit Union Perspective

June 12, 2023 No Comments

With the FedNow ServiceSM launching at the end of July, instant payments are on the fast track to ubiquity. But before credit unions hop on the bullet train to support them, they must understand: How will credit unions be impacted? And is your credit union properly equipped to receive them? Join us for a Callahan-hosted

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As Credit Unions 2x Tech Investments, How Can Mortgage and Consumer Tech Help You and Your Members Win?

May 31, 2023 No Comments

According to a recent report by Cornerstone Advisors, Credit Unions grew “investments in digital transformation [in 2022] to nearly $425,000 per one billion in assets” from “$200,000 per one billion in assets in 2021”. If your Credit Union isn’t leading or at least keeping pace with these investment levels, you’re losing competitive advantages! From account

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ACUMA Inside Track Webinar: Strategies for Credit Unions to Mitigate Market Risk

May 24, 2023 No Comments

This webinar will provide a current market overview and include actionable insights and recommendations for credit unions to mitigate market risk. Panelists will also review strategies to improve profitability to add value for members. Register for the upcoming webinar for insights related to hedging and trading recommendations, as well as how to leverage technology and

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Going Beyond Survey For A Complete View Of The Member Experience

May 11, 2023 No Comments

The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions between credit unions and their members to gain knowledge about actual member journeys. At Member Loyalty Group, we refer to this as Member Interaction Monitoring. While surveys are still an important

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Measuring Branch Success Virtual Roundtable

December 6, 2024
Looking to collaborate with peers in a meaningful way while still managing a busy schedule? The Callahan team invites you to join us and a ...

Fostering An Inclusive Place To Work Virtual Roundtable

December 6, 2024
Looking to collaborate with peers in a meaningful way while still managing a busy schedule? The Callahan team invites you to join us and a ...

Collections Virtual Roundtable

December 6, 2024
Looking to collaborate with peers in a meaningful way while still managing a busy schedule? The Callahan team invites you to join us and a ...

ACUMA Fast Track Webinar – Mortgage Lending: 2024, Year in Review & What to Expect in 2025

American Credit Union Mortgage Association (ACUMA) December 6, 2024
We could easily argue that the past few years have presented their own set of credit union mortgage lending challenges, but 2024 may have been ...

Protecting Your Members: How To Reduce Fraud In Credit Unions

November 27, 2024
Last summer, Langley FCU noticed an alarming spike in member-to-member fraud. Through social engineering, criminals exploited members’ trust to obtain their confidential information or money. ...

Introducing Buy Now, Pay Later the Credit Union Way

November 27, 2024
Buy Now, Pay Later (BNPL) Programs – have soared in popularity as one of the hottest emerging payments trends in recent years. Join Pierre Cardenas, ...

ACUMA Inside Track Webinar – Timing the Upgrade: How Long Does a Mortgage LOS Upgrade Really Take?

American Credit Union Mortgage Association (ACUMA) November 26, 2024
Innovation isn’t just about what you do; it’s also about when you do it and how it relates to your credit union’s goals and objectives. ...

ACUMA Inside Track Webinar – Closing the Gap: How Credit Unions Can Build an Integrated Tech Stack to Compete with Fintech-Powered Lenders

American Credit Union Mortgage Association (ACUMA) November 26, 2024
In today’s mortgage landscape (as the saying goes) good luck favors the prepared. Fintech-powered lenders are increasingly redefining borrower expectations with lightning-fast approvals, intuitive digital ...

AI beyond the bot: How to introduce AI across your agent and member experiences

TTEC Digital November 18, 2024
Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across ...

University of Lending

Lending Solutions Consulting, Inc November 7, 2024
Designed specifically for Loan Managers, Member Service Representatives, Loan Officers, and Credit Union Management, we understand that achieving exceptional loan yields, Return on Assets (ROAs), ...
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