The Rise Of The Member Experience Analyst
At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
Watch Trendwatch 2Q23 to learn about credit union performance trends gathered from 2Q 2023 data.
The Tennessee cooperative uses a “balanced balance sheet approach” to ensure steady growth in lending and deposits.
Watch this webinar to learn how utilizing data analytics can help your credit union glean strategic insights to better serve your members and your community.
Member expectations are evolving alongside technology, and it’s more important than ever for credit unions to prioritize engaging, profitable member relationships.
Removing multiple legacy systems and putting all your data into a single, secure repository can help you improve enterprise productivity and effectiveness, streamline operations, and enhance member service.
A collaboration between the credit union and Virginia Tech is benefitting the credit union while also providing master’s degree candidates real-world business experience.
Watch this webinar to learn more about how Member Interaction Monitoring can provide a more comprehensive view of the member experience.
First quarter data shows the cost of funds increased 78 basis points annually as share certificate balance growth helped credit unions build liquidity.
With a new chairman in place, leaders from across the industry offer their hopes and wish lists for the latest iteration of the NCUA board.
For some members of Tongass FCU, the nearest branch can be a plane ride away. Local “microsites” have improved service for those remote locations.
Wings Financial’s member-focused approach to lending helps it tackle high mortgage rates.
The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
The Boost Center by Blue combines the work of local non-profits and Blue FCU to promote health, wealth, and happiness.
Tax season is just around the corner, and two low-income credit unions are gearing up their tax-preparation services.
Indiana-based Public Service launched ITMs as part of a broader pivot to deepen member service.
Learn how innovative document-sharing solutions can streamline compliance and foster member trust.
An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.