Streamline Your Collections With Technology
August 6, 2018
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Software tools can help a credit union’s collection staff be more productive while providing better service.
Collections
Recovering Your Collection Costs
March 16, 2018
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Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
2017 Writer’s Choice Awards
December 25, 2017
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Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
How High-Risk Lending Reaps Rewards
July 24, 2017
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Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Debt Collectors Under The Fair Debt Collection Practices Act
June 19, 2017
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Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
Why Credit Unions Need To Beware The TCPA
December 1, 2016
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Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Does Your Collection Reporting Stack Up?
July 11, 2016
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Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
Serve Indirect Borrowers With Convenient Online Payment Solutions
March 7, 2016
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A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
December 7, 2015
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Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
November 9, 2015
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Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
Streamline Your Collections With Technology
Software tools can help a credit union’s collection staff be more productive while providing better service.
Recovering Your Collection Costs
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
2017 Writer’s Choice Awards
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are ...
How High-Risk Lending Reaps Rewards
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Debt Collectors Under The Fair Debt Collection Practices Act
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
Why Credit Unions Need To Beware The TCPA
Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Does Your Collection Reporting Stack Up?
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
Serve Indirect Borrowers With Convenient Online Payment Solutions
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
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Payment capabilities increasingly shape how business owners evaluate their primary financial institution
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Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
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6 Takes On Today’s Member Experience
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Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.