Credit unions in 2024 leveraged data, mobile branches, and innovative housing solutions to empower underserved communities, foster diversity, and create lasting member connections.
Recruitment and retention, emotional loyalty, and more were key topics during the second day of the Austin event.
Credit Union 1 is cultivating a people-first approach through a quarterly program that highlights different strategic goals and ties employee behavior to organization success.
HR leaders offer insights into their job titles, the impact they have on their credit unions, and how their roles have evolved as employee needs evolve.
A three-year-old program at 3Rivers Federal Credit Union prepares team members to participate on local boards and committees.
The veteran leader and Motor City hype man looks back on a career centered on living the “people helping people” philosophy.
A partnership with United Ways of Iowa is uncovering insights about employed community members who struggle under limited assets and constrained income.
The Oklahoma credit union is deploying new tools that change the game for its staff and its mission-based membership strategies.
The cooperative boosts its standing with Southern California’s Hispanic community as part of a bid to expand financial inclusion.
After conducting in-depth research on income disparity and wealth gaps throughout California, Golden 1 made a five-year, $10 million investment in a local community.
As inflation reshapes budgets and deepens financial divides, it’s important for credit unions to step up with strategies that support members and tackle everyday challenges.
Mountain America’s Jennifer Tarazon helps create quality member experiences, no matter a member’s background.
A partnership that helps the homeless wouldn’t be nearly as successful without the right people in the right seats — but that means more than just looking for the right work background.
A partnership between the Michigan-based credit union and a local shelter is changing lives and gradually expanding to other parts of the state.
With a new chairman in place, leaders from across the industry offer their hopes and wish lists for the latest iteration of the NCUA board.
For some members of Tongass FCU, the nearest branch can be a plane ride away. Local “microsites” have improved service for those remote locations.
Wings Financial’s member-focused approach to lending helps it tackle high mortgage rates.
The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
The Boost Center by Blue combines the work of local non-profits and Blue FCU to promote health, wealth, and happiness.
Tax season is just around the corner, and two low-income credit unions are gearing up their tax-preparation services.