Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.

A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.

Jay Hall’s role at Fortera Federal Credit Union helps families properly settle accounts after a member has passed away.

Branching experts share the pros and cons behind ditching the traditional teller role in favor of a new staffing model.

Evolving technology and alternative staffing models offer greater flexibility and efficiencies, but the conventional service model remains a mainstay at many credit unions.

A three-year-old program at 3Rivers Federal Credit Union prepares team members to participate on local boards and committees.

An empowered staff that drives membership growth and community involvement that enhances local partnerships underpin peer-beating growth numbers at the Maine cooperative.

Leaders dish on their own approaches to leading with conscious intent.

A trio of credit union leaders share how tapping into professional networks fueled both professional growth and personal fulfillment.

Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.