A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
The formation of Lake Trust Credit Union in 2010 presented challenges and opportunities in seamlessly integrating the upper tiers of credit union management.
TwinStar Credit Union’s Imagination Lab studies processes and reduces friction for members and employees.
New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
Staffing costs are a typical credit union’s largest operating expense; therefore, tracking the performance of the workforce is crucial.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
The future of leadership starts now. This week, CreditUnions.com is diving into the strategies shaping tomorrow’s talent: from a bold overhaul of succession planning to how credit unions are tackling the AI skills gap.
Assessing skills gaps among leaders and providing time to complete training are major hurdles today, but strong leadership development strategies are essential in building a future-ready credit union.
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Fair, transparent succession helps credit unions strengthen board effectiveness, align leadership with strategy, and safeguard member value.
The California cooperative moves beyond the 9-box to identify skills, gaps, and opportunities to prepare leaders for what’s next.
The right tools and consistent approach make succession planning simpler for credit union leaders and board members.
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.