Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
How a novel role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
How communication, culture, and career opportunities shape high-performing credit union contact centers.
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long-term strategy.
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
It’s not every day a technology leader takes over HR. Vantage West’s Rob Hoyle explains why the two disciplines are linked now more than ever.
LemonadeLXP is a modern learning experience platform purpose built for financial institutions, combining game-based learning, multiple content formats, certifications, and technology walkthroughs to accelerate employee performance and digital adoption. It helps banks and credit unions measure impact, ensure compliance, and equip employees to better serve customers. •Modern engaging learning experience that staff actually enjoy. •Game-based
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Engagement Is Not A Perk. It Is A Strategy.