The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.
Credit unions are hosting more FTEs and paying them more than they were one year ago, in large part driven by an extremely competitive hiring environment.
Attracting top talent now involves competing with the whole country, not just the shop down the street, and cooperatives are doing what they can to attract and retain employees.
The Minnesota cooperative leaned on insight from industry peers to create a path for building employees’ skills and knowledge.
Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.
A happy, motivated workforce presents operational as well as member-facing benefits.
Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.
Five can’t-miss data points featured this week on CreditUnions.com.
How an Iowa credit union took employee appreciation to the next level.
Patriot Federal Credit Union has replaced annual reviews with quarterly coaching sessions that focus on value and values.
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn behind the scenes fixes into front line — and bottom-line — wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.