What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Know Before You Grow
January 28, 2016
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A Colorado credit union’s popular CD special drew in $80 million as well as rate chasers looking for a good deal during bad times.
The Fed – It’s Just Like Us
January 28, 2016
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Amid volatile movement in the stock market, the Federal Reserve is simply watching the world go by.
The King Is Dead. Long Live The King.
January 21, 2016
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New technology has displaced oils major role in the global economy.
It’s Work Hard, Play Hard. Not Work Hard, Pay Hard.
January 20, 2016
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Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.
Callahan’s 2015 Executive Outlook Survey
January 19, 2016
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Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges.
China Cracks Again
January 7, 2016
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A drop in the Chinese currency sparks a new wave of selling.
Equity Investment Is A Big Idea For 2016
January 4, 2016
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Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
December 7, 2015
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Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
A Return To Normal
December 3, 2015
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After the big jump in October payrolls, a more normal gain is expected.
Banking’s Not Getting “Uberized” But Analytics Do Matter
November 30, 2015
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Credit unions should get together to tackle data, overcome challenges, and compete.
Know Before You Grow
A Colorado credit union’s popular CD special drew in $80 million as well as rate chasers looking for a good deal during bad times.
The King Is Dead. Long Live The King.
New technology has displaced oils major role in the global economy.
It’s Work Hard, Play Hard. Not Work Hard, Pay Hard.
Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.
Callahan’s 2015 Executive Outlook Survey
Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges.
China Cracks Again
A drop in the Chinese currency sparks a new wave of selling.
Equity Investment Is A Big Idea For 2016
Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
A Return To Normal
After the big jump in October payrolls, a more normal gain is expected.
Banking’s Not Getting “Uberized” But Analytics Do Matter
Credit unions should get together to tackle data, overcome challenges, and compete.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?
The Fed – It’s Just Like Us