What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Earnings By The Numbers (3Q17)
January 9, 2018
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Increases to the benchmark interest rate by the Fed have yet to significantly impact earnings at credit unions.
Investments By The Numbers (3Q17)
January 9, 2018
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Quarter-over-quarter, credit union investments shrank 3.0% as credit unions diverted assets from the investment portfolio to the loan portfolio.
Much Anticipated Tax Reform, Outlook For First-Half Of 2018
January 9, 2018
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This monthly market commentary helps credit unions look beyond the headlines to better understand what is driving market trends that could impact the investment portfolio.
Shoreline Goes Long In Investments
January 8, 2018
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The Wisconsin credit union is adding length to its investments to make up for lost income in indirect lending.
Credit Union Leaders In 3 Investment Metrics
January 1, 2018
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With investment rates rising, investment growth and yield on investments increase.
2017 Writer’s Choice Awards
December 25, 2017
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Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
Credit Union Leaders In 4 Earnings & Capital Metrics
December 25, 2017
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Net interest margin and provision expense both rise, leading to flat ROA.
Follow The Leaders: Autos, Mortgages, Members, And More
December 25, 2017
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Five can’t-miss data points this week on CreditUnions.com.
Markets Take A Cue From “Silent Night”
December 22, 2017
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All is calm, but is all bright?
Credit Union Leaders In 5 Productivity Metrics
December 21, 2017
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Credit unions add more than 10,000 employees.
Earnings By The Numbers (3Q17)
Increases to the benchmark interest rate by the Fed have yet to significantly impact earnings at credit unions.
Investments By The Numbers (3Q17)
Quarter-over-quarter, credit union investments shrank 3.0% as credit unions diverted assets from the investment portfolio to the loan portfolio.
Shoreline Goes Long In Investments
The Wisconsin credit union is adding length to its investments to make up for lost income in indirect lending.
Credit Union Leaders In 3 Investment Metrics
With investment rates rising, investment growth and yield on investments increase.
2017 Writer’s Choice Awards
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are ...
Credit Union Leaders In 4 Earnings & Capital Metrics
Net interest margin and provision expense both rise, leading to flat ROA.
Follow The Leaders: Autos, Mortgages, Members, And More
Five can’t-miss data points this week on CreditUnions.com.
Markets Take A Cue From “Silent Night”
All is calm, but is all bright?
Credit Union Leaders In 5 Productivity Metrics
Credit unions add more than 10,000 employees.
Browse Topics
A New Product Playbook Is Driving Change At Premier Credit Union
Savana Morie
In order to adopt a more proactive strategy, the Iowa cooperative is using a dedicated product development team to promote visibility and follow-through from idea to launch.
Meet The Finalists For The 2026 Innovation Series: AI-Powered Member Experience
Callahan & Associates
This year’s finalists are reimagining how credit unions can use AI to combine cutting-edge technology with old-school member service.
When Members Don’t Turn To FIs, They Turn To Friends And Family
Andrew Lepczyk
Financial advice comes in many forms. How can credits union make sure they are the No. 1 choice for their members?
Meet The Finalists For The 2026 Innovation Series: Reimagining The Lending Experience
Callahan & Associates
This year’s finalists are uncovering new ways to harness the power of technology to improve and expand lending across the industry.
A Small Match Builds Big Emergency Savings At Lake Trust
Aaron Passman
A program to help staffers improve their savings skills generated more than $200,000 in deposits and helped change participants’ financial habits.
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.
What Would A 10% Credit Card Rate Cap Mean For Credit Unions And Members?
Andrew Lepczyk
A closer look at the trade-offs of mandated lower credit card rates reveals a delicate balance between portfolio health and member access.
Much Anticipated Tax Reform, Outlook For First-Half Of 2018