What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
The Virtuous Circle Of Lower Fees And Higher Income
September 18, 2017
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Interchange income at credit unions swaps places with punitive fees as a growing driver of industry revenue.
Unsecured Vs. Secured: Facing The Challenges Of Unsecured Lending
September 11, 2017
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A focus on growing the credit card portfolio can yield growth among multiple loan touch points.
Expect Drama In December
September 7, 2017
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Uncertainties regarding a new Fed chair, the debt ceiling, budget, and tax reform make it unlikely there will be a carefree Christmas.
Investments By The Numbers (1Q17)
September 5, 2017
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With rising Federal Reserve rates and increased consumer confidence, the credit union industry posted positive year-over-year investment growth in the first quarter for the first time since 2013.
How To Think Outside The Annual Review And Why It Takes A Village To Fight Fraud
September 5, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Markets Remain Calm Despite Headline Noise
September 4, 2017
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Look beyond the headlines to better understand what is driving the market trends that impact the credit union investment portfolio.
Turns Out, All Real Estate Might Not Be Local
September 1, 2017
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With housing trends skewing national in scope, concerns arise that a bubble could blow up.
State In The Spotlight: Hawaii
September 1, 2017
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Hawaiian credit unions are performing well in mortgage, auto loans, and regular savings products; however, financial cooperatives in the Aloha State have an opportunity to increase members relationships further via loans and long-term saving products.
CUbroadcast Highlights Callahan’s Second Quarter Trendwatch
August 31, 2017
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In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.
A Lesson from Katrina: The Disaster That Didn’t Happen
August 29, 2017
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Five years ago, I forecast that Katrina could cost the credit union system up to $2 billion. How wrong I was!
Unsecured Vs. Secured: Facing The Challenges Of Unsecured Lending
A focus on growing the credit card portfolio can yield growth among multiple loan touch points.
Expect Drama In December
Uncertainties regarding a new Fed chair, the debt ceiling, budget, and tax reform make it unlikely there will be a carefree Christmas.
Investments By The Numbers (1Q17)
With rising Federal Reserve rates and increased consumer confidence, the credit union industry posted positive year-over-year investment growth in the first quarter for the first ...
How To Think Outside The Annual Review And Why It Takes A Village To Fight Fraud
Five can't-miss data points featured this week on CreditUnions.com.
Markets Remain Calm Despite Headline Noise
Look beyond the headlines to better understand what is driving the market trends that impact the credit union investment portfolio.
Turns Out, All Real Estate Might Not Be Local
With housing trends skewing national in scope, concerns arise that a bubble could blow up.
State In The Spotlight: Hawaii
Hawaiian credit unions are performing well in mortgage, auto loans, and regular savings products; however, financial cooperatives in the Aloha State have an opportunity to ...
CUbroadcast Highlights Callahan’s Second Quarter Trendwatch
In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.
A Lesson from Katrina: The Disaster That Didn’t Happen
Five years ago, I forecast that Katrina could cost the credit union system up to $2 billion. How wrong I was!
Browse Topics
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?
The Virtuous Circle Of Lower Fees And Higher Income