What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Must See TV
June 8, 2017
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Thursday offers a lineup of three possible threats to the markets.
Credit Union Investments Stay Short For The Long Run
June 6, 2017
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The movement’s investment portfolio in the first quarter remains liquid for lending and buffers against rising interest rates.
Dollar Rolls Liven Up Investments At Ent Credit Union
June 5, 2017
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The Colorado cooperative’s mortgage-backed security re-purchase strategy makes more of investments and funds member give-back programs.
What Drives Credit Union Revenue?
June 5, 2017
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Credit unions generate income in a multitude of ways to stay competitive in a narrowing margin environment.
How Much Do Credit Unions Spend On Compensation?
June 5, 2017
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The percent of revenue going toward employee compensation is reversing trend.
A Country Divided?
May 29, 2017
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Strategies to reward loyal patrons differ among financial institutions as well as from region to region.
Leaders In Efficiency At First Quarter 2017
May 29, 2017
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Check out this leader table to see which credit unions beat the industry average.
1Q 2017 Trendwatch
May 25, 2017
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This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
Divide and Conquer
May 19, 2017
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Patronage dividends enhance relationships and the bottom line, but they demand a thorough cost-benefit analysis.
Weathering The Storm
May 18, 2017
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Three ways the special investigation into Trump’s presidential campaign could impact the economy.
Credit Union Investments Stay Short For The Long Run
The movement’s investment portfolio in the first quarter remains liquid for lending and buffers against rising interest rates.
Dollar Rolls Liven Up Investments At Ent Credit Union
The Colorado cooperative’s mortgage-backed security re-purchase strategy makes more of investments and funds member give-back programs.
What Drives Credit Union Revenue?
Credit unions generate income in a multitude of ways to stay competitive in a narrowing margin environment.
How Much Do Credit Unions Spend On Compensation?
The percent of revenue going toward employee compensation is reversing trend.
A Country Divided?
Strategies to reward loyal patrons differ among financial institutions as well as from region to region.
Leaders In Efficiency At First Quarter 2017
Check out this leader table to see which credit unions beat the industry average.
1Q 2017 Trendwatch
This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
Divide and Conquer
Patronage dividends enhance relationships and the bottom line, but they demand a thorough cost-benefit analysis.
Weathering The Storm
Three ways the special investigation into Trump’s presidential campaign could impact the economy.
Browse Topics
Meet The Finalists For The 2026 Innovation Series: Data And Decision Intelligence
Callahan & Associates
This year’s finalists are reimagining how credit unions use data to boost service levels and improve efficiencies.
A New Product Playbook Is Driving Change At Premier Credit Union
Savana Morie
In order to adopt a more proactive strategy, the Iowa cooperative is using a dedicated product development team to promote visibility and follow-through from idea to launch.
Meet The Finalists For The 2026 Innovation Series: AI-Powered Member Experience
Callahan & Associates
This year’s finalists are reimagining how credit unions can use AI to combine cutting-edge technology with old-school member service.
When Members Don’t Turn To FIs, They Turn To Friends And Family
Andrew Lepczyk
Financial advice comes in many forms. How can credits union make sure they are the No. 1 choice for their members?
Meet The Finalists For The 2026 Innovation Series: Reimagining The Lending Experience
Callahan & Associates
This year’s finalists are uncovering new ways to harness the power of technology to improve and expand lending across the industry.
A Small Match Builds Big Emergency Savings At Lake Trust
Aaron Passman
A program to help staffers improve their savings skills generated more than $200,000 in deposits and helped change participants’ financial habits.
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.
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