What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
On the Call, On the Ball
May 15, 2017
No Comments
Call center metrics help a credit union assess the overall performance of the call center and its agents.
Wellness Programs, Small Credit Union Successes, And The Secondary Market
May 15, 2017
No Comments
Five can’t-miss data points featured this week on CreditUnions.com.
Follow The Golden Brick Road
May 8, 2017
No Comments
The story behind Golden 1 Credit Union’s 35.5% auto loan growth.
Rates Rise And Heath Care Falls?
May 4, 2017
No Comments
What traders learned from yesterday’s FOMC statement, and how they’ll react to the latest health care vote.
Auto Leases, Balloons, And Pre-Approvals
May 1, 2017
No Comments
Five can’t-miss data points featured this week on CreditUnions.com.
Branch Enhancements And Community Involvement Contribute To Double-Digit Growth
April 28, 2017
No Comments
University of Michigan CU sees notable growth following completion of branch upgrades and generous community initiatives.
The 2016 Credit Union Leaders
April 25, 2017
No Comments
At year-end 2016, see which credit unions lead the way in six key cooperative metrics.
The 2015 Credit Union Leaders
April 25, 2017
No Comments
At year-end 2015, see which credit unions lead the way in six key cooperative metrics.
Leaders In Efficiency At Year-End 2016
April 25, 2017
No Comments
Check out this leader table to see which credit unions beat the industry average.
Attracting Millennials, Boosting Mobile, And Member-First Mergers
April 24, 2017
No Comments
Five can’t-miss data points featured this week on CreditUnions.com.
On the Call, On the Ball
Call center metrics help a credit union assess the overall performance of the call center and its agents.
Wellness Programs, Small Credit Union Successes, And The Secondary Market
Five can't-miss data points featured this week on CreditUnions.com.
Follow The Golden Brick Road
The story behind Golden 1 Credit Union's 35.5% auto loan growth.
Auto Leases, Balloons, And Pre-Approvals
Five can't-miss data points featured this week on CreditUnions.com.
Branch Enhancements And Community Involvement Contribute To Double-Digit Growth
University of Michigan CU sees notable growth following completion of branch upgrades and generous community initiatives.
The 2016 Credit Union Leaders
At year-end 2016, see which credit unions lead the way in six key cooperative metrics.
The 2015 Credit Union Leaders
At year-end 2015, see which credit unions lead the way in six key cooperative metrics.
Leaders In Efficiency At Year-End 2016
Check out this leader table to see which credit unions beat the industry average.
Attracting Millennials, Boosting Mobile, And Member-First Mergers
Five can't-miss data points featured this week on CreditUnions.com.
Browse Topics
Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Rates Rise And Heath Care Falls?