HR & Training

Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.

Top HR & Training Articles

20 Years. 6 Roles. 1 Credit Union.

Josh Haney’s path to CEO at Perfect Circle Credit Union began at the teller line and wound through multiple departments, with each new role preparing him to take the helm.

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Brent Rempe On Leadership

From classrooms to credit unions, Brent Rempe’s approach as CEO at First Alliance Credit Union blends education, service, and purpose-driven leadership.

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20 Years. 6 Roles. 1 Credit Union.

Josh Haney’s path to CEO at Perfect Circle Credit Union began at the teller line and wound through multiple departments, with each new role preparing ...
Features

45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center

The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.

Strategic Opportunities & Critical Governance Challenges

This webinar will outline how boards and CEOs can evolve their governance response pattern and to better capture strategic opportunities and avoid critical governance challenges.
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7 Tips To Rebrand After A Major Merger

Practical tips from marketing pros for navigating brand integration, from aligning messaging and honoring legacy to building trust and more.
Blogs

Every Credit Union Has A Member Story To Tell

The Member Story Project from Callahan & Associates invites credit unions to share their stories of member impact and celebrate how they change lives every ...
Industry Insights

QUIZ: Are You Smarter Than A Scammer?

From check fraud to suspicious logins, see how well you can sniff out red flags before they cost members money.
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Brent Rempe On Leadership

From classrooms to credit unions, Brent Rempe’s approach as CEO at First Alliance Credit Union blends education, service, and purpose-driven leadership.
Partner Perspectives

AI Skills, CEO Evaluation, And More Strategic Opportunities For Boards

Strategic succession, board development, and CEO accountability are evolving. Learn how board governance can unlock competitive advantages in today’s shifting landscape.
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What’s In A Name: Chief Member Services Officer

Todd Link is redefining member service at Dupaco Community Credit Union, blending risk expertise with operational leadership to deliver secure, seamless, member-focused experiences.
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Members Don’t Just Need A Partner, They Need A Copilot.

Roughly 80% of True Sky FCU members have used its free credit review service, which helps the cooperative deepen relationships while members improve their financial ...
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