How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Process Improvement Is Job No. 1 At Firefighters First
May 6, 2024
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Five specialists embedded across various departments spot opportunities to improve workflow and the member experience.
Charting The Course For Member-Centric Excellence: PSECU’s Organizational Evolution
May 6, 2024
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With a designated chief member experience officer and specialized roles for the member journey and product experience, PSECU is reshaping how it orchestrates member interactions.
Mega Bank Skips Town, Premier America Steps In
April 29, 2024
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The cooperative boosts its standing with Southern California’s Hispanic community as part of a bid to expand financial inclusion.
Hyperlocal Help In The Golden State
April 29, 2024
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After conducting in-depth research on income disparity and wealth gaps throughout California, Golden 1 made a five-year, $10 million investment in a local community.
Earth Day Is Every Day For Green Lenders
April 22, 2024
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New stores of federal funding are now available to help credit unions cultivate a growing business in solar and more.
A Patchwork Path To Equity And Justice For All
March 18, 2024
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An array of experiences and professional development opportunities, combined with drive and passion, has positioned James Hunter for success in the field of DEI.
The Power Of Networking: Assembling Relationships, Seeking Advice, Sharing Insights, And More
March 18, 2024
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Credit union executives dish on network building, reciprocal participation, and how to determine when it’s time to opt out.
Two-Thirds Of U.S. Workers Want More Professional Growth Support
March 18, 2024
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Gallup data shows employers aren’t engaging workers nearly as deeply as they would like.
Kiona Bell On Leadership
March 18, 2024
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Being in charge of digital delivery and member experience at Credit Union West means knowing how to lead with head and heart.
Big Data Is Driving Big Insights At Community First
March 4, 2024
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One year into its analytics journey, data drivers and dashboard designers are helping the Sunshine State cooperative tackle business better.
Process Improvement Is Job No. 1 At Firefighters First
Five specialists embedded across various departments spot opportunities to improve workflow and the member experience.
Charting The Course For Member-Centric Excellence: PSECU’s Organizational Evolution
With a designated chief member experience officer and specialized roles for the member journey and product experience, PSECU is reshaping how it orchestrates member interactions.
Mega Bank Skips Town, Premier America Steps In
The cooperative boosts its standing with Southern California’s Hispanic community as part of a bid to expand financial inclusion.
Hyperlocal Help In The Golden State
After conducting in-depth research on income disparity and wealth gaps throughout California, Golden 1 made a five-year, $10 million investment in a local community.
Earth Day Is Every Day For Green Lenders
New stores of federal funding are now available to help credit unions cultivate a growing business in solar and more.
A Patchwork Path To Equity And Justice For All
An array of experiences and professional development opportunities, combined with drive and passion, has positioned James Hunter for success in the field of DEI.
The Power Of Networking: Assembling Relationships, Seeking Advice, Sharing Insights, And More
Credit union executives dish on network building, reciprocal participation, and how to determine when it’s time to opt out.
Two-Thirds Of U.S. Workers Want More Professional Growth Support
Gallup data shows employers aren’t engaging workers nearly as deeply as they would like.
Kiona Bell On Leadership
Being in charge of digital delivery and member experience at Credit Union West means knowing how to lead with head and heart.
Big Data Is Driving Big Insights At Community First
One year into its analytics journey, data drivers and dashboard designers are helping the Sunshine State cooperative tackle business better.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.