How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
10 Steps To Better Business Intelligence
March 4, 2024
No Comments
It takes the right people, the right tools, and the right processes to create a data-driven culture.
First Tech Cultivates Hope (And Savings) For Foster Youth
February 26, 2024
No Comments
A partnership between the credit union and a community nonprofit provides financial resources for at-risk kids during formative years.
Member Stories. Meaningful Connections.
February 19, 2024
No Comments
How the staff at a Twin Cities credit union works together to find, record, and share compelling tales of making a difference.
A Big-Picture Approach To Financial Inclusion
February 12, 2024
No Comments
A billboard contest from Financial Plus Credit Union has been a boon for BIPOC businesses owners in Michigan.
What’s In A Name: Director Of Financial Inclusion And Community Engagement
February 12, 2024
No Comments
Steph Harrill Kyle helps UW Credit Union take a holistic approach to doing business by the cooperative principles.
There’s More Than 1 Way To Make A Mortgage
February 12, 2024
No Comments
An inclusive approach to home loans at Honor Credit Union helps the cooperative confront inequality across Michigan.
5 Takeaways From Trendwatch 2023
February 9, 2024
No Comments
What might performance in 2023 mean for 2024?
Employee Discounts And Loan Perks At U.S. Credit Unions
February 5, 2024
No Comments
A new survey from Callahan & Associates sheds light on who’s offering discounts and which employees get them.
Kim Alexander On Leadership
January 29, 2024
No Comments
This “recovering CFO” is embracing her new role of chief strategy and growth officer to help Blue FCU build on its blueprint for 2030.
4 Pillars For 2024
January 22, 2024
No Comments
Callahan is helping leaders make the most of their time with stories meant to inspire creative, different thinking.
10 Steps To Better Business Intelligence
It takes the right people, the right tools, and the right processes to create a data-driven culture.
First Tech Cultivates Hope (And Savings) For Foster Youth
A partnership between the credit union and a community nonprofit provides financial resources for at-risk kids during formative years.
Member Stories. Meaningful Connections.
How the staff at a Twin Cities credit union works together to find, record, and share compelling tales of making a difference.
A Big-Picture Approach To Financial Inclusion
A billboard contest from Financial Plus Credit Union has been a boon for BIPOC businesses owners in Michigan.
What’s In A Name: Director Of Financial Inclusion And Community Engagement
Steph Harrill Kyle helps UW Credit Union take a holistic approach to doing business by the cooperative principles.
There’s More Than 1 Way To Make A Mortgage
An inclusive approach to home loans at Honor Credit Union helps the cooperative confront inequality across Michigan.
Employee Discounts And Loan Perks At U.S. Credit Unions
A new survey from Callahan & Associates sheds light on who’s offering discounts and which employees get them.
Kim Alexander On Leadership
This “recovering CFO” is embracing her new role of chief strategy and growth officer to help Blue FCU build on its blueprint for 2030.
4 Pillars For 2024
Callahan is helping leaders make the most of their time with stories meant to inspire creative, different thinking.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.