How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
How Wright-Patt Credit Union Generates Innovation From Within
September 25, 2023
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The Ohio cooperative shares key learnings from its first Partner Innovation Challenge.
ChatGPT Has Everyone Talking. Here’s What Some Are Saying.
September 18, 2023
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Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
A Hiring Strategy That’s Anything But Square
September 18, 2023
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Verve turned a roadside billboard into a bold statement, piquing the interest of would-be employees and building brand awareness in the process.
3 Tactics To Drive Economic Empowerment
September 18, 2023
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How a trio of California credit unions are helping communities and members take better control of their financial resources.
3 Ways To Reach Unbanked And Underbanked Households
September 11, 2023
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Bank On certified accounts fulfill the credit union mission while fortifying community partnerships.
Gesa Gives Students Meaningful Work Opportunities. Other Credit Unions Can, Too.
August 30, 2023
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An internship program launched more than 20 years ago provides financial education and career enhancement for Washington state high school students.
CEO Onboarding: Brandon Michaels, OneAZ Credit Union
August 28, 2023
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A veteran CEO is onboarded once again and shares how he — and the process — have evolved.
Mark Burgess On Leadership
August 21, 2023
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Observational and listening skills honed through bird watching have helped the CEO of Credit Union 1 connect with people as well.
Micro Grants. Major Support.
July 31, 2023
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A microgrant program from Verity Credit Union lifts up local nonprofits and other organizations.
AI And The Human Touch: Maximizing Benefits For Credit Unions
July 10, 2023
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New technology creates a path for credit unions to deepen their ties to the community and foster stronger relationships
How Wright-Patt Credit Union Generates Innovation From Within
The Ohio cooperative shares key learnings from its first Partner Innovation Challenge.
ChatGPT Has Everyone Talking. Here’s What Some Are Saying.
Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
A Hiring Strategy That’s Anything But Square
Verve turned a roadside billboard into a bold statement, piquing the interest of would-be employees and building brand awareness in the process.
3 Tactics To Drive Economic Empowerment
How a trio of California credit unions are helping communities and members take better control of their financial resources.
3 Ways To Reach Unbanked And Underbanked Households
Bank On certified accounts fulfill the credit union mission while fortifying community partnerships.
Gesa Gives Students Meaningful Work Opportunities. Other Credit Unions Can, Too.
An internship program launched more than 20 years ago provides financial education and career enhancement for Washington state high school students.
CEO Onboarding: Brandon Michaels, OneAZ Credit Union
A veteran CEO is onboarded once again and shares how he — and the process — have evolved.
Mark Burgess On Leadership
Observational and listening skills honed through bird watching have helped the CEO of Credit Union 1 connect with people as well.
Micro Grants. Major Support.
A microgrant program from Verity Credit Union lifts up local nonprofits and other organizations.
AI And The Human Touch: Maximizing Benefits For Credit Unions
New technology creates a path for credit unions to deepen their ties to the community and foster stronger relationships
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.