How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
What’s In A Name: Chief Community And Public Affairs Officer
May 15, 2023
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Creighton Blackwell’s executive-level role at Coastal demonstrates the credit union’s focus on serving community from the highest level of the enterprise.
What’s The Big IDEA?
May 8, 2023
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Inclusion, diversity, equity, and accessibility ensures success and survival at Greylock FCU.
James McBride On Leadership
May 8, 2023
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The CEO of Lion’s Share FCU’s talks about asking questions, honing skills, and banning the “F” word.
TruWest Asked, Staff Answered
May 1, 2023
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An employee program at the Arizona cooperative solicits ideas for saving money and improving member services.
How Credit Union Of Texas Turns Jobs Into Careers
April 24, 2023
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A program at the Dallas cooperative commits time and resources to develop a deep bench of talent across all levels of management.
Credit Union Hiring Outperforms National Trends
April 17, 2023
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Hiring slowed during the pandemic, but credit union employee growth beat the national average.
The Scrum Team’s Work Makes The Dream Work
April 17, 2023
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An Agile approach to project management is driving business transformation at Grow Financial Credit Union.
Impact Strategies From March 2023
March 27, 2023
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A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
CEO Onboarding: James McBride, Lion’s Share Federal Credit Union
March 7, 2023
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Transparency, empowerment, and clarity of mission helped James McBride make the most of his first year as chief executive.
Exit Interview: Maurice Smith, Local Government FCU
March 7, 2023
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A half-century of service hasn’t come completely to an end for this pioneer of credit union innovation and diversity.
What’s In A Name: Chief Community And Public Affairs Officer
Creighton Blackwell’s executive-level role at Coastal demonstrates the credit union’s focus on serving community from the highest level of the enterprise.
What’s The Big IDEA?
Inclusion, diversity, equity, and accessibility ensures success and survival at Greylock FCU.
James McBride On Leadership
The CEO of Lion’s Share FCU’s talks about asking questions, honing skills, and banning the “F” word.
TruWest Asked, Staff Answered
An employee program at the Arizona cooperative solicits ideas for saving money and improving member services.
How Credit Union Of Texas Turns Jobs Into Careers
A program at the Dallas cooperative commits time and resources to develop a deep bench of talent across all levels of management.
Credit Union Hiring Outperforms National Trends
Hiring slowed during the pandemic, but credit union employee growth beat the national average.
The Scrum Team’s Work Makes The Dream Work
An Agile approach to project management is driving business transformation at Grow Financial Credit Union.
Impact Strategies From March 2023
A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
CEO Onboarding: James McBride, Lion’s Share Federal Credit Union
Transparency, empowerment, and clarity of mission helped James McBride make the most of his first year as chief executive.
Exit Interview: Maurice Smith, Local Government FCU
A half-century of service hasn’t come completely to an end for this pioneer of credit union innovation and diversity.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.