How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Flexible Benefits Attract — And Keep — Top Talent
January 2, 2023
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At Advancial, $750 goes a long way in helping employees manage surprise expenses.
CreditUnions.com 2022: Best Of Human Resources And Operations
December 26, 2022
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As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the best of 2022, and we’ll see you in 2023. Mentoring Program Connects C-Suite Women With Young Black Professionals A six-week, 1-to-1 mentoring program connects white women in senior leadership
CreditUnions.com 2022: Best Of Impact
December 26, 2022
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10 ideas to inspire strategies that make a meaningful difference.
Impact Strategies From December 2022
December 19, 2022
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A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
Soldiers Sample A Credit Union Career At AmeriCU
December 12, 2022
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An internship program at the New York cooperative helps military members transition into the civilian workforce.
Credit Unions Set To Focus On Hiring In 2023
December 12, 2022
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A Callahan & Associates survey of cooperatives across the asset spectrum reveals an emphasis on recruitment and retention as well as institutional culture.
What Does An Environmental Engineer Do In Financial Services?
November 28, 2022
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At Clearwater Credit Union, an unusual hire is forging new ground based on core values and the triple bottom line.
Unitus Spreads Out, Employees Get Comfortable
November 28, 2022
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The Oregon cooperative is creating a network of nerve centers to empower collaboration, create efficiencies, and reduce commutes.
4 Ways To Support Small Businesses Every Saturday
November 21, 2022
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No need to wait until Nov. 26, credit unions can back local businesses any day off the year.
How Can Credit Unions Respond To Quiet Quitting?
November 10, 2022
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As more and more young workers become detached from their jobs, what can credit union leaders do to re-engage their employees?
Flexible Benefits Attract — And Keep — Top Talent
At Advancial, $750 goes a long way in helping employees manage surprise expenses.
CreditUnions.com 2022: Best Of Human Resources And Operations
As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the ...
CreditUnions.com 2022: Best Of Impact
10 ideas to inspire strategies that make a meaningful difference.
Impact Strategies From December 2022
A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
Soldiers Sample A Credit Union Career At AmeriCU
An internship program at the New York cooperative helps military members transition into the civilian workforce.
Credit Unions Set To Focus On Hiring In 2023
A Callahan & Associates survey of cooperatives across the asset spectrum reveals an emphasis on recruitment and retention as well as institutional culture.
What Does An Environmental Engineer Do In Financial Services?
At Clearwater Credit Union, an unusual hire is forging new ground based on core values and the triple bottom line.
Unitus Spreads Out, Employees Get Comfortable
The Oregon cooperative is creating a network of nerve centers to empower collaboration, create efficiencies, and reduce commutes.
4 Ways To Support Small Businesses Every Saturday
No need to wait until Nov. 26, credit unions can back local businesses any day off the year.
How Can Credit Unions Respond To Quiet Quitting?
As more and more young workers become detached from their jobs, what can credit union leaders do to re-engage their employees?
Browse Topics
Takeaways From Day 1 Of GAC
Aaron Passman
From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.
Credit Union Storytelling With A Mission Focus
Marc Rapport
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
How Lake Trust Turns Member Experiences Into Brand Strategy
Savana Morie
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
How An Internal Storyteller Fuels Member Growth At Navy Federal
Marc Rapport
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
At Ardent Credit Union, Deposits Are A ‘Slam Dunk’
Aaron Passman
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The Strategic Case For Rethinking Credit Card Issuing
Callahan & Associates
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
What Gen Z Is Really Looking For In A Credit Union
Callahan & Associates
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
What’s Job No. 2?
Aaron Passman
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
Community Financial Institutions Need A New Playbook To Combat Scams
Callahan & Associates
Fraud is increasing and becoming more sophisticated – and it’s often not caught until it’s too late.
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.