How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Create a Ripple Effect For Positive Impact
June 27, 2022
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A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.
Impact Strategies From June 2022
June 27, 2022
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Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.
Mentoring Program Connects C-Suite Women With Young Black Professionals
June 20, 2022
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A six-week, 1-to-1 mentoring program connects white women in senior leadership positions with up-and-coming black women in the credit union industry to open discussion around the racial divide and gender bias.
How 3 Credit Unions Tackle Systemic Issues
June 20, 2022
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Special loan programs at cooperatives across the country address equity, financial deserts, emergency aid, and climate change.
What’s In A Name: Director Of Social Impact
June 13, 2022
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Ivy Glover is one year into making sure DEI is more than just a buzzword at the Buckeye State’s biggest credit union.
A Call For Cooperatives To Close The Racial Homeownership Gap
June 6, 2022
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GreenState Credit Union has committed $1 billion toward home loans for communities of color. CEO Jeff Disterhoft is rallying the entire industry to take similar steps.
5 Ways Credit Unions Are Fighting The Affordable Housing Crisis
June 6, 2022
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Credit unions across the country have rolled out programs to create better days in their communities.
Inclusive Lending For First-Time Homebuyers Turns Dreams Into Reality
June 6, 2022
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A program at Carolina Foothills FCU targets low-income borrowers with flexible underwriting practices, financial education, and partnerships with public, private, and nonprofit groups.
What’s In A Name: Chief Culture Officer
May 30, 2022
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Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.
Exit Interview: Cheryl DeBoer, Advia Credit Union
May 16, 2022
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After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.
Create a Ripple Effect For Positive Impact
A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.
Impact Strategies From June 2022
Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are ...
Mentoring Program Connects C-Suite Women With Young Black Professionals
A six-week, 1-to-1 mentoring program connects white women in senior leadership positions with up-and-coming black women in the credit union industry to open discussion around ...
How 3 Credit Unions Tackle Systemic Issues
Special loan programs at cooperatives across the country address equity, financial deserts, emergency aid, and climate change.
What’s In A Name: Director Of Social Impact
Ivy Glover is one year into making sure DEI is more than just a buzzword at the Buckeye State’s biggest credit union.
A Call For Cooperatives To Close The Racial Homeownership Gap
GreenState Credit Union has committed $1 billion toward home loans for communities of color. CEO Jeff Disterhoft is rallying the entire industry to take similar ...
5 Ways Credit Unions Are Fighting The Affordable Housing Crisis
Credit unions across the country have rolled out programs to create better days in their communities.
Inclusive Lending For First-Time Homebuyers Turns Dreams Into Reality
A program at Carolina Foothills FCU targets low-income borrowers with flexible underwriting practices, financial education, and partnerships with public, private, and nonprofit groups.
What’s In A Name: Chief Culture Officer
Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.
Exit Interview: Cheryl DeBoer, Advia Credit Union
After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.