How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
A Search For The New Normal Work Experience
July 26, 2021
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An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?
Sustainability Spurs Industrywide Action At UNFCU
July 25, 2021
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The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.
Nothing Beats The Real Thing
July 19, 2021
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A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.
How To Build BI From Scratch
July 12, 2021
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After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.
3 Managers. 2 Decades. 1 Agile Digital Team.
July 5, 2021
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A three-headed leadership group manages MSUFCU’s digital team.
What’s In A Name: Chief Relationship Officer
June 28, 2021
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Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
The 5 Key Pillars of DEI
June 28, 2021
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This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.
How Will Lessons From The Pandemic Shape The Future Of Credit Unions
June 24, 2021
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As economies reopen and life regains a sense of normalcy, the industry must consider how business might evolve in the years ahead.
Northern Lights Up The Work-From-Home Workplace
June 14, 2021
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The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.
Leaders University Turns Employees Into Financial Champions
June 8, 2021
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A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
A Search For The New Normal Work Experience
An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?
Sustainability Spurs Industrywide Action At UNFCU
The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.
Nothing Beats The Real Thing
A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.
How To Build BI From Scratch
After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.
3 Managers. 2 Decades. 1 Agile Digital Team.
A three-headed leadership group manages MSUFCU’s digital team.
What’s In A Name: Chief Relationship Officer
Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
The 5 Key Pillars of DEI
This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.
Northern Lights Up The Work-From-Home Workplace
The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.
Leaders University Turns Employees Into Financial Champions
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
Browse Topics
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
How Will Lessons From The Pandemic Shape The Future Of Credit Unions