How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Lisa Ginter On Leadership
June 3, 2019
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The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Best Of May 2019
June 3, 2019
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Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Consumer Sentiments And Employee Insights (1Q 2019)
June 1, 2019
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Real comments from online review sites to inform strategies, policies, and practices.
Advisory Councils, Continuous Improvement, And First Quarter Data
May 28, 2019
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Director Of Continuous Improvement
May 28, 2019
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The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
An Advisory Council For College Students, By College Students
May 27, 2019
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At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee Survey Engenders Engagement
May 21, 2019
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This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
Retention, Payday Lending, And First Quarter Data
May 20, 2019
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Five can’t-miss data points this week on CreditUnions.com.
3 Secrets To Employee Retention And Executive Development
May 20, 2019
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Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
Let The Robots Automate. Let The Humans Serve.
May 6, 2019
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How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Lisa Ginter On Leadership
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Best Of May 2019
Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Consumer Sentiments And Employee Insights (1Q 2019)
Real comments from online review sites to inform strategies, policies, and practices.
Advisory Councils, Continuous Improvement, And First Quarter Data
Five can't-miss data points this week on CreditUnions.com.
What’s In A Name: Director Of Continuous Improvement
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
An Advisory Council For College Students, By College Students
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee Survey Engenders Engagement
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
Retention, Payday Lending, And First Quarter Data
Five can't-miss data points this week on CreditUnions.com.
3 Secrets To Employee Retention And Executive Development
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market ...
Let The Robots Automate. Let The Humans Serve.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Browse Topics
How An Internal Storyteller Fuels Member Growth At Navy Federal
Marc Rapport
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
At Ardent Credit Union, Deposits Are A ‘Slam Dunk’
Aaron Passman
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The Strategic Case For Rethinking Credit Card Issuing
Callahan & Associates
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
How Lake Trust Turns Member Experiences Into Brand Strategy
Savana Morie
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
Credit Union Storytelling With A Mission Focus
Marc Rapport
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
What Gen Z Is Really Looking For In A Credit Union
Callahan & Associates
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
What’s Job No. 2?
Aaron Passman
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
Community Financial Institutions Need A New Playbook To Combat Scams
Callahan & Associates
Fraud is increasing and becoming more sophisticated – and it’s often not caught until it’s too late.
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.
The Affordability Crisis Is Reshaping Credit Union Balance Sheets
Sherry Virden
Members are struggling with an affordability crisis that is changing how they manage debt, and new behaviors are showing up across the credit union loan portfolio.