How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
What’s In A Name: Director Of Continuous Improvement
May 28, 2019
No Comments
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
An Advisory Council For College Students, By College Students
May 27, 2019
No Comments
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee Survey Engenders Engagement
May 21, 2019
No Comments
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
Retention, Payday Lending, And First Quarter Data
May 20, 2019
No Comments
Five can’t-miss data points this week on CreditUnions.com.
3 Secrets To Employee Retention And Executive Development
May 20, 2019
No Comments
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
Let The Robots Automate. Let The Humans Serve.
May 6, 2019
No Comments
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
How To Teach An Old State New Tricks
May 2, 2019
No Comments
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Chief Deposit Services Officer, A VITA(L) Need, And Card Growth
April 15, 2019
No Comments
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Deposit Services Officer
April 15, 2019
No Comments
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Best Of March 2019
April 1, 2019
No Comments
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
What’s In A Name: Director Of Continuous Improvement
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
An Advisory Council For College Students, By College Students
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee Survey Engenders Engagement
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
Retention, Payday Lending, And First Quarter Data
Five can't-miss data points this week on CreditUnions.com.
3 Secrets To Employee Retention And Executive Development
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market ...
Let The Robots Automate. Let The Humans Serve.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
How To Teach An Old State New Tricks
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Chief Deposit Services Officer, A VITA(L) Need, And Card Growth
Five can't-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Deposit Services Officer
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Best Of March 2019
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.