How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
What Does A Culture & Values Officer Do?
September 17, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Culture And Values Officer
September 17, 2018
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Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Caroline Willard On Leadership
September 3, 2018
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The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
The Credit Union Guide To The Generation Gap
September 3, 2018
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Better understand how to serve different generations with this guide from Callahan & Associates.
Best Of August 2018
September 3, 2018
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Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
2018 Tough Questions Series: A Question Of Culture
August 30, 2018
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Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Boost In Pay, Second Quarter Data, And Baby Boomers
August 27, 2018
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Five can’t-miss data points this week on CreditUnions.com.
The Credit Union Guide To Baby Boomers
August 27, 2018
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Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
The Credit Union Guide To Generation X
August 20, 2018
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Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
Gender Parity In The Credit Union Industry
August 13, 2018
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As calls for gender parity grow louder, the credit union industry has already made large strides.
What Does A Culture & Values Officer Do?
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Culture And Values Officer
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Caroline Willard On Leadership
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see ...
The Credit Union Guide To The Generation Gap
Better understand how to serve different generations with this guide from Callahan & Associates.
Best Of August 2018
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
2018 Tough Questions Series: A Question Of Culture
Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to ...
Boost In Pay, Second Quarter Data, And Baby Boomers
Five can’t-miss data points this week on CreditUnions.com.
The Credit Union Guide To Baby Boomers
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
The Credit Union Guide To Generation X
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
Gender Parity In The Credit Union Industry
As calls for gender parity grow louder, the credit union industry has already made large strides.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.