How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
What’s In A Name: Vice President Of Loyalty And Employee Development
October 1, 2018
No Comments
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Consumer Sentiments And Employee Insights (2Q 2018)
October 1, 2018
No Comments
Real comments from online review sites to inform strategies, policies, and practices.
What Does A Culture & Values Officer Do?
September 17, 2018
No Comments
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Culture And Values Officer
September 17, 2018
No Comments
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Caroline Willard On Leadership
September 3, 2018
No Comments
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
The Credit Union Guide To The Generation Gap
September 3, 2018
No Comments
Better understand how to serve different generations with this guide from Callahan & Associates.
Best Of August 2018
September 3, 2018
No Comments
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
2018 Tough Questions Series: A Question Of Culture
August 30, 2018
No Comments
Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Boost In Pay, Second Quarter Data, And Baby Boomers
August 27, 2018
No Comments
Five can’t-miss data points this week on CreditUnions.com.
The Credit Union Guide To Baby Boomers
August 27, 2018
No Comments
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
What’s In A Name: Vice President Of Loyalty And Employee Development
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Consumer Sentiments And Employee Insights (2Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
What Does A Culture & Values Officer Do?
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Culture And Values Officer
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Caroline Willard On Leadership
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see ...
The Credit Union Guide To The Generation Gap
Better understand how to serve different generations with this guide from Callahan & Associates.
Best Of August 2018
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
2018 Tough Questions Series: A Question Of Culture
Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to ...
Boost In Pay, Second Quarter Data, And Baby Boomers
Five can’t-miss data points this week on CreditUnions.com.
The Credit Union Guide To Baby Boomers
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
Browse Topics
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.