How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Consumer Sentiments And Employee Insights (1Q 2018)
July 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
Say Anything: Why Prospective Employees Are Ghosting Prospective Employers
June 28, 2018
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Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
Emily Hollis On Leadership
June 18, 2018
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The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.
Best Of May 2018
June 4, 2018
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Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
More About The Member Experience
May 29, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: SEO And Digital Marketing Strategist
May 28, 2018
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Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
Ag Lending, Sin City Saving, And More
May 21, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Of Staff
May 21, 2018
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John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
New Job Titles Reflect Important Aspirations
May 21, 2018
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Credit union title changes demonstrate the movement’s stance on member service.
Speak Credit Union, Re-Imagine HR, And More
May 14, 2018
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Five can’t-miss data points this week on CreditUnions.com.
Consumer Sentiments And Employee Insights (1Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
Say Anything: Why Prospective Employees Are Ghosting Prospective Employers
Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
Emily Hollis On Leadership
The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.
Best Of May 2018
Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
More About The Member Experience
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: SEO And Digital Marketing Strategist
Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
Ag Lending, Sin City Saving, And More
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Of Staff
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
Speak Credit Union, Re-Imagine HR, And More
Five can’t-miss data points this week on CreditUnions.com.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
New Job Titles Reflect Important Aspirations