How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Best Of 2025 (So Far): Driving Employee Engagement
June 30, 2025
No Comments
From innovative training strategies to change management and more, here’s a look back at how credit unions are empowering their staff to serve members and live their mission.
From Internship To Credit Union Career
June 16, 2025
No Comments
With the academic year over, students across the country are moving into internships — some of those young workers will be the future of the industry.
Tracy Verner Is Breaking Barriers In St. Louis Finance
June 16, 2025
No Comments
The community development manager at Alltru FCU turned in her barbells for bank accounts and is building access one account at a time.
90 Years + 1,000 Volunteer Hours In 90 Days
June 16, 2025
No Comments
Education Credit Union launched “90 Days, 900 Ways to Serve” in honor of its 90th anniversary. The institution surpassed that goal thanks to widespread employee buy-in and strong community ties.
School’s Out For Summer, But Financial Education Is Forever
June 9, 2025
No Comments
Abound Credit Union helps keep financial literacy alive through a dynamic summer camp that blends campus life with real-world money skills.
Stepping Into The Branch And Out Of The Comfort Zone
June 9, 2025
No Comments
A front-line immersive experience provides a new lens on training and employee experience for a longtime executive.
People Or Pedigree? Why Not Both!
May 25, 2025
No Comments
PSECU doubles down on culture with an approach to recruitment and training that emphasizes growing talent as well as hiring it.
Credit Human Scores Staff Satisfaction
May 25, 2025
No Comments
Internal NPS scores and employee experience surveys help the San Antonio cooperative measure worker sentiment.
Interns Inspire Innovation At California Credit Union
May 19, 2025
No Comments
The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
¿Habla Finance? At WECU, Employees Are Learning.
May 12, 2025
No Comments
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
Best Of 2025 (So Far): Driving Employee Engagement
From innovative training strategies to change management and more, here’s a look back at how credit unions are empowering their staff to serve members and ...
From Internship To Credit Union Career
With the academic year over, students across the country are moving into internships — some of those young workers will be the future of the ...
Tracy Verner Is Breaking Barriers In St. Louis Finance
The community development manager at Alltru FCU turned in her barbells for bank accounts and is building access one account at a time.
90 Years + 1,000 Volunteer Hours In 90 Days
Education Credit Union launched “90 Days, 900 Ways to Serve” in honor of its 90th anniversary. The institution surpassed that goal thanks to widespread employee ...
School’s Out For Summer, But Financial Education Is Forever
Abound Credit Union helps keep financial literacy alive through a dynamic summer camp that blends campus life with real-world money skills.
Stepping Into The Branch And Out Of The Comfort Zone
A front-line immersive experience provides a new lens on training and employee experience for a longtime executive.
People Or Pedigree? Why Not Both!
PSECU doubles down on culture with an approach to recruitment and training that emphasizes growing talent as well as hiring it.
Credit Human Scores Staff Satisfaction
Internal NPS scores and employee experience surveys help the San Antonio cooperative measure worker sentiment.
Interns Inspire Innovation At California Credit Union
The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
¿Habla Finance? At WECU, Employees Are Learning.
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
Browse Topics
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.
What Would A 10% Credit Card Rate Cap Mean For Credit Unions And Members?
Andrew Lepczyk
A closer look at the trade-offs of mandated lower credit card rates reveals a delicate balance between portfolio health and member access.
5 Tucson Credit Unions Join Forces For Affordable Housing
Savana Morie
A handful of regional credit unions pair up with the GoWest Foundation to offer 100% financing for eligible borrowers.
4 Important Exceptions To Track For Commercial Lending
Callahan & Associates
Learn how to identify, track, and manage four commercial lending exceptions to reduce risk, strengthen compliance, and streamline operations.
The Personal Loan Landscape Has Shifted
Aaron Passman
Declining savings rates and rising financial pressure are reshaping why members borrow, pushing credit unions to rethink lending strategies.
Simplify Credit Card Issuing For Sustainable Growth
Callahan & Associates
How can credit unions stay true to their mission while evolving to meet modern needs?
Will Ultra-Low Interest Rates Improve Housing Affordability?
Andrew Lepczyk
Ultra-low rates might feel like a boost to affordability, but they can create unintended challenges that ripple through housing markets, lenders, and the members credit unions serve.