How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Raksha Shirali On Leadership
April 1, 2015
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The vice president of human resources at USAlliance Federal Credit Union talks career paths, talent identification, and management philosophy.
Stop Passing The Bucks And Start Counting Them Instead
March 26, 2015
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How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
The Value In The Slow, The Small, And The Local
March 23, 2015
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The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit union in 1852.
Executive Life Balance
March 18, 2015
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Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.
Operational Efficiency
March 18, 2015
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GUASFCU focuses on products and services for students through the cyclical changes of the school year.
The Little Credit Union That Could
March 18, 2015
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Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial institution.
The Role Of Technology In Credit Union Management
March 9, 2015
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Doug True, CEO of FORUM Credit Union, talks about the role of technology in the modern financial services landscape.
Overhauling Interior Service: Interview with Ed Speed
March 2, 2015
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TDECU relies on internal culture to deliver superior service to members.
6 Tips To Host Electrifying Employee Events
March 2, 2015
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The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye every time.
Member-Focused Staff Can Sell With Tech Tools
March 2, 2015
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You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Raksha Shirali On Leadership
The vice president of human resources at USAlliance Federal Credit Union talks career paths, talent identification, and management philosophy.
Stop Passing The Bucks And Start Counting Them Instead
How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
The Value In The Slow, The Small, And The Local
The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit ...
Executive Life Balance
Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.
Operational Efficiency
GUASFCU focuses on products and services for students through the cyclical changes of the school year.
The Little Credit Union That Could
Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial ...
The Role Of Technology In Credit Union Management
Doug True, CEO of FORUM Credit Union, talks about the role of technology in the modern financial services landscape.
Overhauling Interior Service: Interview with Ed Speed
TDECU relies on internal culture to deliver superior service to members.
6 Tips To Host Electrifying Employee Events
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye ...
Member-Focused Staff Can Sell With Tech Tools
You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Browse Topics
The Merchant Services Advantage For Credit Unions
Callahan & Associates
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee And A Smile? Not Good Enough.
Aaron Passman
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
6 Takes On Today’s Member Experience: Andre Vygnansk
Marc Rapport
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
6 Takes On Today’s Member Experience: Stacy Armijo
Marc Rapport
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
6 Takes On Today’s Member Experience: Inna Sprague
Marc Rapport
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Closing The “Confidence Gap:” Using Segmentation To Deepen Member Loyalty
Callahan & Associates
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
6 Takes On Today’s Member Experience: Kim Riley
Marc Rapport
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
When Everyone Owns The Member Experience, No One Does
Marc Rapport
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
6 Takes On Today’s Member Experience
Marc Rapport
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Rethinking Member Experience: The Hidden Power Of Card Issuing
Callahan & Associates
Card program infrastructure is shaping how credit unions introduce and refine products, not just how they process transactions.