How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
That’s It, I Quit!
January 21, 2015
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Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.
Ban The Comment Box And Build Something Better
January 20, 2015
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Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.
HR Strategies To Build A Happy Staff And Healthy Bottom Line
January 20, 2015
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The four credit unions featured this week on CreditUnions.com share their best practices for compensation, benefits, complaint resolution, and much more.
Give The Benefits, Save The Benjamins
January 19, 2015
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ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.
Anatomy Of A Market
January 19, 2015
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Superior consumer awareness and enviable market share in deposits and mortgages are just a few of the benefits of being a Spokane credit union.
Lessons From The First Few Months At The Helm
December 10, 2014
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Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.
Anatomy Of A Leadership Culture: An Update On Veridian Credit Union
October 14, 2013
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The Veridian Experience has guided the credit union for more than 30 years. It continues to guide the Iowa cooperative today.
Anatomy Of A Dual Market: An Update On Security Service Federal Credit Union
October 8, 2013
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The Texas-based juggernaut now serves three states and nearly a million members.
That’s It, I Quit!
Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.
Ban The Comment Box And Build Something Better
Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.
HR Strategies To Build A Happy Staff And Healthy Bottom Line
The four credit unions featured this week on CreditUnions.com share their best practices for compensation, benefits, complaint resolution, and much more.
Give The Benefits, Save The Benjamins
ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.
Anatomy Of A Market
Superior consumer awareness and enviable market share in deposits and mortgages are just a few of the benefits of being a Spokane credit union.
Lessons From The First Few Months At The Helm
Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.
Anatomy Of A Leadership Culture: An Update On Veridian Credit Union
The Veridian Experience has guided the credit union for more than 30 years. It continues to guide the Iowa cooperative today.
Anatomy Of A Dual Market: An Update On Security Service Federal Credit Union
The Texas-based juggernaut now serves three states and nearly a million members.
Browse Topics
Keep The Mortgage. Ditch The Fees.
Savana Morie
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Home Is Where The Heart (And More) Is
Aaron Passman
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
3 Ways To Market For HELOC Success
Aaron Passman
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Small House, Big Opportunity: 2 Takes On Manufactured Home Loans
Aaron Passman
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
Mortgage Lending Is Back, But It Looks Different
Tony Waltrich
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a novel role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.