How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Virtual Reality Meets Physical People At A Kentucky Credit Union
February 16, 2015
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Extending hours with fewer staff is just one of the virtues of virtual technology at Park Community Credit Union.
2 Strategies To Achieve Efficiency Beyond Your Weight Class
February 9, 2015
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These two mid-sized credit unions hold their own in terms of employee productivity and efficiency, even when compared to larger peers.
That’s It, I Quit!
January 21, 2015
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Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.
Ban The Comment Box And Build Something Better
January 20, 2015
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Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.
HR Strategies To Build A Happy Staff And Healthy Bottom Line
January 20, 2015
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The four credit unions featured this week on CreditUnions.com share their best practices for compensation, benefits, complaint resolution, and much more.
Give The Benefits, Save The Benjamins
January 19, 2015
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ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.
Anatomy Of A Market
January 19, 2015
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Superior consumer awareness and enviable market share in deposits and mortgages are just a few of the benefits of being a Spokane credit union.
Lessons From The First Few Months At The Helm
December 10, 2014
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Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.
Anatomy Of A Leadership Culture: An Update On Veridian Credit Union
October 14, 2013
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The Veridian Experience has guided the credit union for more than 30 years. It continues to guide the Iowa cooperative today.
Anatomy Of A Dual Market: An Update On Security Service Federal Credit Union
October 8, 2013
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The Texas-based juggernaut now serves three states and nearly a million members.
Virtual Reality Meets Physical People At A Kentucky Credit Union
Extending hours with fewer staff is just one of the virtues of virtual technology at Park Community Credit Union.
2 Strategies To Achieve Efficiency Beyond Your Weight Class
These two mid-sized credit unions hold their own in terms of employee productivity and efficiency, even when compared to larger peers.
That’s It, I Quit!
Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.
Ban The Comment Box And Build Something Better
Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.
HR Strategies To Build A Happy Staff And Healthy Bottom Line
The four credit unions featured this week on CreditUnions.com share their best practices for compensation, benefits, complaint resolution, and much more.
Give The Benefits, Save The Benjamins
ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.
Anatomy Of A Market
Superior consumer awareness and enviable market share in deposits and mortgages are just a few of the benefits of being a Spokane credit union.
Lessons From The First Few Months At The Helm
Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.
Anatomy Of A Leadership Culture: An Update On Veridian Credit Union
The Veridian Experience has guided the credit union for more than 30 years. It continues to guide the Iowa cooperative today.
Anatomy Of A Dual Market: An Update On Security Service Federal Credit Union
The Texas-based juggernaut now serves three states and nearly a million members.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.