How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Babies in the Workplace
September 16, 2016
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By early 2001, Schools Financial Credit Union realized the need to focus special attention on retaining employees.
Ditch The Overly Objective Annual Review
September 7, 2016
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Listerhill Credit Union relies on regular conversation instead of yearly check-ins.
Member Service, Non-Interest Income, And SEG Strategies
September 6, 2016
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Five data points from this week on CreditUnions.com.
How This Small, Single-Sponsor Credit Union Hangs Tough
September 6, 2016
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Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.
Rod Flowers On Leadership
August 29, 2016
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The vice president of human resources at SECU of Maryland shares insights on managing HR through organizational change, branch modernization, and shifts in brand and culture.
New Cultures, Member Relationships, Leadership Styles
August 29, 2016
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This week, CreditUnions.com profiles a new culture in Arizona, small dollar loans in New Mexico, and data insights nationwide.
How To Create A Culture Of Accountability
August 29, 2016
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Seven core cultural beliefs at Vantage West Credit Union shapes a future of “deliberate success.”
CUbroadcast Highlights Callahan’s Leadership Team Development Program
August 25, 2016
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In episode No. 625, Callahan vice president Chris Howard and Mike Lawson discuss what credit unions can gain from a team-focused approach to development.
7 Common Barriers And Common Sense Solutions To Effective Project Management
August 16, 2016
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Common barriers and common sense solutions to help credit unions get ahead of the competition and get past those barriers to achieve the results they want.
Changing The HR Culture, One Coaching Session At A Time
August 15, 2016
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Patriot Federal Credit Union has replaced annual reviews with quarterly coaching sessions that focus on value and values.
Babies in the Workplace
By early 2001, Schools Financial Credit Union realized the need to focus special attention on retaining employees.
Ditch The Overly Objective Annual Review
Listerhill Credit Union relies on regular conversation instead of yearly check-ins.
Member Service, Non-Interest Income, And SEG Strategies
Five data points from this week on CreditUnions.com.
How This Small, Single-Sponsor Credit Union Hangs Tough
Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.
Rod Flowers On Leadership
The vice president of human resources at SECU of Maryland shares insights on managing HR through organizational change, branch modernization, and shifts in brand and ...
New Cultures, Member Relationships, Leadership Styles
This week, CreditUnions.com profiles a new culture in Arizona, small dollar loans in New Mexico, and data insights nationwide.
How To Create A Culture Of Accountability
Seven core cultural beliefs at Vantage West Credit Union shapes a future of "deliberate success."
CUbroadcast Highlights Callahan’s Leadership Team Development Program
In episode No. 625, Callahan vice president Chris Howard and Mike Lawson discuss what credit unions can gain from a team-focused approach to development.
7 Common Barriers And Common Sense Solutions To Effective Project Management
Common barriers and common sense solutions to help credit unions get ahead of the competition and get past those barriers to achieve the results they ...
Changing The HR Culture, One Coaching Session At A Time
Patriot Federal Credit Union has replaced annual reviews with quarterly coaching sessions that focus on value and values.
Browse Topics
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.
The Affordability Crisis Is Reshaping Credit Union Balance Sheets
Sherry Virden
Members are struggling with an affordability crisis that is changing how they manage debt, and new behaviors are showing up across the credit union loan portfolio.
Meet The Finalists For The 2026 Innovation Series: Employee Enablement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Asset Quality Takes An Uncomfortable Turn In 2025
Andrew Lepczyk
Credit union asset quality didn’t collapse in 2025 — but it didn’t cooperate, either. What’s going on, and are credit unions prepared to respond in 2026?
Meet The Finalists For The 2026 Innovation Series: Fraud Prevention And Resolution
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Meet The Finalists For The 2026 Innovation Series: Digital Member Engagement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
The American Budget Squeeze
Tony Waltrich
The affordability crisis extends far beyond big-ticket expenses. As the rising cost of basic necessities outpaces income growth, household budgets are under strain and long-term financial stability is increasingly at risk.
Flexibility In The Earnings Model Matters More As Rates Turn
Omar Shalabi
As credit unions move deeper into 2026, the earnings conversation is shifting. Elevated interest rates have boosted margins and strengthened earnings flexibility, but that advantage won’t persist indefinitely.
Credit Unions At A Crossroads: Shifts, Risks, And Opportunities
Callahan & Associates
A radical shift is taking place in the way consumers move money and engage with their financial institution.
Building A ‘Culture’ Of Confidence At MSUFCU
Aaron Passman
How the Michigan-based cooperative’s “Culture of Finance” curriculum is reframing financial education.