HR & Training

Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.

Top HR & Training Articles

Leveraging Technology in In-House Remarketing

Although the credit union was able to remarket its vehicles, CommunityAmerica recognized the need for a more effective vehicle remarking program as the number of repossessions increased. As a result, they hired a dedicated repossession and loss specialist.

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Service with a Smile

Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.

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Branch Incentive Programs Have Measurable Effect on Bottom Line

Tyndall FCU’s performance-based culture has resulted in a dramatic increase in sales productivity, teller transitions and a $1 million cost savings in less than two ...
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Supplier Diversity

Veridian encourages diversity not only through its membership, but also through its choices of suppliers.
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Leveraging Technology in In-House Remarketing

Although the credit union was able to remarket its vehicles, CommunityAmerica recognized the need for a more effective vehicle remarking program as the number of ...
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Rise in Business Lending Provides Growth Opportunity

Many credit unions are growing their lending portfolio through member business lending. The foundation for a successful program is an all-encompassing strategy.
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Service with a Smile

Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.
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Leadership Development By Design

Planning ahead both retains talent and eases the transition when a talented manager leaves.
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A Strategy To Wind Down Abandoned Accounts

Belvoir Federal Credit Union’s tech specialists have developed an automated escheatment system to swiftly clean up old accounts.
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Maintain Healthy Cash Flow

Georgetown University’s student-run credit union is cognizant of the duration of its investments and has developed strong cash positions.
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Investment CUSOs Need The Right Attitude

Veridian Group, a subsidiary of Veridian Credit Union, aggressively investigates viable products.
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Losing Your Core Sponsor: Creating a New Blueprint for the Future

To help all credit unions that have faced losing a sponsor, 5 consultants respond to the challenge faced by Circle-W Credit Union in this theoretical ...
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