2 Strategies To Inspire A New Generation Of Leaders
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
What’s In A Name: Director Of Organizational Change Management
Desert Financial’s Allison Worthington offers insights into how her role helps others feel like they’re a part of change, rather than feeling that change is
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare
Griff O’Brien On Leadership
September 10, 2015
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Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.
Strategies For Staffing And Debuting Video Teller Centers
September 3, 2015
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The right employees ensure positive experiences while a preview of the technology produces enthusiastic member advocates.
Reach For The Cutting Edge Without Falling Over
August 28, 2015
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A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the bank.
How Culture Drives Performance
August 25, 2015
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Six motivations to maximize and minimize for a more satisfied employee.
An Answer To The S.O.S From Member Wallets
August 24, 2015
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How Mountain America helps members break free from long-term, costly debt.
Searching For New Leadership
August 13, 2015
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Experts weigh-in on American Flag Credit Union, whose Board chair needs advice on how to ensure viability and success during an unexpected CEO departure.
Developing The Next Generation Of Leaders
August 12, 2015
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Leadership programs at credit unions and other companies nationwide support growth initiatives, changing cultures, and multi-generational workplaces.
Executive Compensation Is A Give And Take
August 11, 2015
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A balanced salary strategy considers what other executives make as well as the credit union’s financial health.
The Benefits Of Hiring From Inside — And Outside — The Credit Union Industry
August 11, 2015
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How Interra FCU has benefited from bringing on strong candidates regardless of cooperative pedigree.
How To Approach The CEO Search
August 11, 2015
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Whether a credit union’s board of directors is looking for a turnaround or to stay the course will determine the best qualities of a candidate. A plethora of variables will determine the qualities a board wants in a credit union’s highest-ranking employee.
Griff O’Brien On Leadership
Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.
Strategies For Staffing And Debuting Video Teller Centers
The right employees ensure positive experiences while a preview of the technology produces enthusiastic member advocates.
Reach For The Cutting Edge Without Falling Over
A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the ...
How Culture Drives Performance
Six motivations to maximize and minimize for a more satisfied employee.
An Answer To The S.O.S From Member Wallets
How Mountain America helps members break free from long-term, costly debt.
Searching For New Leadership
Experts weigh-in on American Flag Credit Union, whose Board chair needs advice on how to ensure viability and success during an unexpected CEO departure.
Developing The Next Generation Of Leaders
Leadership programs at credit unions and other companies nationwide support growth initiatives, changing cultures, and multi-generational workplaces.
Executive Compensation Is A Give And Take
A balanced salary strategy considers what other executives make as well as the credit union’s financial health.
The Benefits Of Hiring From Inside — And Outside — The Credit Union Industry
How Interra FCU has benefited from bringing on strong candidates regardless of cooperative pedigree.
How To Approach The CEO Search
Whether a credit union’s board of directors is looking for a turnaround or to stay the course will determine the best qualities of a candidate. ...
Browse Topics
Compliance Without Compromise
Callahan & Associates
Leveraging cutting-edge technology, like AI automation and intelligent document processing, can streamline portfolio protection, minimize disruptions, and ensure accuracy.
Meet Engaged Elena, An Ideal Member At Solarity Credit Union
Savana Morie
A data-rich segmentation strategy and member personas have transformed everything from product design to branch operations at the Washington cooperative.
Great MX Doesn’t Just Happen — It Takes A Cross-Functional Team
Aaron Passman
A two-pronged testing process at TruStone Financial ensures a seamless member experience as the credit union rolls out new digital tools.
Employee Certifications Turn Tellers Into Teachers
Savana Morie
Canopy Credit Union’s push to certify staff as financial coaches is part of a broader strategy to build community resilience, strengthen internal culture, and deepen member relationships.
Uncover Hidden Barriers And Build Stronger Member Loyalty
Callahan & Associates
How credit unions can detect and resolve digital friction to retain members.
2025 Credit Card Market Insights And To-Dos
Callahan & Associates
Questions and recommendations to help credit unions improve the management and evaluation of their credit card portfolio.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Purpose, Priorities, And The Power Of Letting Go
Savana Morie
How exiting non-core business lines has helped UFCU sharpen its edge in consumer banking and build a future-ready organization.
Honoring Roots To Expand Reach
Savana Morie
SF Fire Credit Union’s head of marketing shares how embracing the credit union’s history as a SEG for firefighters supports growth and brand awareness in a competitive market.