How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
10 Leaders In Annual Revenue Per Full-Time Employee
February 29, 2016
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At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.
Investments In Human Resources
February 29, 2016
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From new living wage compensation systems to the public reporting of health and wellness metrics, this week CreditUnions.com profiles a number of ways institutions are investing in their human resources.
120 Days To Credit Union Proficiency
January 18, 2016
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An exceptional employee onboarding and training program at Nusenda Credit Union produces an award-winning employer.
Moving Forward With Millennial Leadership
January 11, 2016
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In this Q&A, Ronaldo Hardy, CEO of Shell Geismar FCU, discusses the benefits and challenges of employing millennials at an innovative credit union.
A Tale Of Two Internships
January 11, 2016
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How a Michigan credit union works with college millennials and veteran CUSO staff members alike.
Does Your Credit Union Need A Chief Risk Officer?
December 21, 2015
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TTCU’s chief risk officer talks about responsibilities, skills, and value to the institution.
A Strategy To Test The Need For In-House Counsel
December 21, 2015
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A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.
How To Identify The Next Great Credit Union Leader
December 21, 2015
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Pre-employment assessments help TDECU reduce attrition, match talent to responsibilities, and predict future performance.
How The Executives At Georgia’s Own Adopt A Branch
December 21, 2015
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Senior managers at the Atlanta credit union identify business opportunities and earn valuable staff face time through secondary, in-branch offices.
Turn A Temporary Intern Into A Lifelong Employee
December 21, 2015
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College internship programs allow credit unions to not only benefit from the fresh perspective of young minds today but also recruit for tomorrow’s leaders.
10 Leaders In Annual Revenue Per Full-Time Employee
At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.
Investments In Human Resources
From new living wage compensation systems to the public reporting of health and wellness metrics, this week CreditUnions.com profiles a number of ways institutions are ...
120 Days To Credit Union Proficiency
An exceptional employee onboarding and training program at Nusenda Credit Union produces an award-winning employer.
Moving Forward With Millennial Leadership
In this Q&A, Ronaldo Hardy, CEO of Shell Geismar FCU, discusses the benefits and challenges of employing millennials at an innovative credit union.
A Tale Of Two Internships
How a Michigan credit union works with college millennials and veteran CUSO staff members alike.
Does Your Credit Union Need A Chief Risk Officer?
TTCU’s chief risk officer talks about responsibilities, skills, and value to the institution.
A Strategy To Test The Need For In-House Counsel
A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.
How To Identify The Next Great Credit Union Leader
Pre-employment assessments help TDECU reduce attrition, match talent to responsibilities, and predict future performance.
How The Executives At Georgia’s Own Adopt A Branch
Senior managers at the Atlanta credit union identify business opportunities and earn valuable staff face time through secondary, in-branch offices.
Turn A Temporary Intern Into A Lifelong Employee
College internship programs allow credit unions to not only benefit from the fresh perspective of young minds today but also recruit for tomorrow’s leaders.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?