HR & Training

Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.

Top HR & Training Articles

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Physical Branch, Digital Service

Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
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Robert Cashman On Leadership

The CEO of Metro Credit Union reflects on 41 years of service as a third-generation employee at the credit union.
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Empathy Is A Credit Union’s Secret Weapon

A mix of quality people and customizable services help members through economic uncertainty.
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The Benefits Of A Centralized Analytics Department

With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
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What’s In A Name: Senior Vice President Of Loan Analytics And Automation

Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
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10 Steps To Better Business Intelligence

It takes the right people, the right tools, and the right processes to create a data-driven culture.
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7 Ways To Gain A Wider Reach With A Narrow Field Of Membership

Niche credit unions don’t let eligibility requirements hinder innovation or growth.
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How Langley FCU Reduced Fraud Incidents By 25%

Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
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Cross-Functional Committee. Fierce Fraud Fighting.

A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
Partner Perspectives

The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union

Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
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