2 Strategies To Inspire A New Generation Of Leaders
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
What’s In A Name: Director Of Organizational Change Management
Desert Financial’s Allison Worthington offers insights into how her role helps others feel like they’re a part of change, rather than feeling that change is
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare
Insights From The Outside: Christopher Hendry
January 20, 2025
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The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
How ITM Strategy Became A Catalyst For Organizational Growth At Public Service
January 13, 2025
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Indiana-based Public Service launched ITMs as part of a broader pivot to deepen member service.
Affinity FCU Manages Change From The Inside Out
January 13, 2025
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An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
Best Of 2024: Driving Employee Engagement
December 23, 2024
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Employee engagement was a top credit union priority in 2024, as the industry worked to tackle challenges like mental health, financial wellness, change management, and more.
Best Of 2024: Building Vibrant Communities
December 23, 2024
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Credit unions in 2024 leveraged data, mobile branches, and innovative housing solutions to empower underserved communities, foster diversity, and create lasting member connections.
Everything Is More Expensive For Everyone
December 15, 2024
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With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
CDFI Grants Help Members. They Help Credit Unions, Too.
December 9, 2024
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Leaders share how grant funding has supported members on the fringes of financial ruin while underpinning credit union growth.
4 Takeaways From Day 2 Of Future Branches 2024
December 6, 2024
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Recruitment and retention, emotional loyalty, and more were key topics during the second day of the Austin event.
Financial Stress Is Cutting Into Worker Productivity
November 25, 2024
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Recent data shows rising levels of employee stress, but people are becoming more comfortable asking for help dealing with those worries.
Holistic Wellness Finds A Home In Credit Unions
November 18, 2024
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From yoga to YouTube, three credit unions share insight on what’s working, or not, in their shops.
Insights From The Outside: Christopher Hendry
The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
How ITM Strategy Became A Catalyst For Organizational Growth At Public Service
Indiana-based Public Service launched ITMs as part of a broader pivot to deepen member service.
Affinity FCU Manages Change From The Inside Out
An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
Best Of 2024: Driving Employee Engagement
Employee engagement was a top credit union priority in 2024, as the industry worked to tackle challenges like mental health, financial wellness, change management, and ...
Best Of 2024: Building Vibrant Communities
Credit unions in 2024 leveraged data, mobile branches, and innovative housing solutions to empower underserved communities, foster diversity, and create lasting member connections.
Everything Is More Expensive For Everyone
With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
CDFI Grants Help Members. They Help Credit Unions, Too.
Leaders share how grant funding has supported members on the fringes of financial ruin while underpinning credit union growth.
4 Takeaways From Day 2 Of Future Branches 2024
Recruitment and retention, emotional loyalty, and more were key topics during the second day of the Austin event.
Financial Stress Is Cutting Into Worker Productivity
Recent data shows rising levels of employee stress, but people are becoming more comfortable asking for help dealing with those worries.
Holistic Wellness Finds A Home In Credit Unions
From yoga to YouTube, three credit unions share insight on what’s working, or not, in their shops.
Browse Topics
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
How APL FCU Builds A Board Succession Pipeline
Aaron Passman
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
How 2 Credit Unions Reduce Recidivism 1 Class At A Time
Savana Morie
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
How Super-Prime Borrowers Strengthen Both Margin And Membership
Callahan & Associates
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
A New Leadership Team Focuses On Organic Growth At Verve
Aaron Passman
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
Georgia United Turns The Tide On Membership Growth
Aaron Passman
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.