Impact/Purpose

Our Purpose page is your central resource to explore strategies that elevate products and services from run-of-the-mill commodities to powerful tools that support members and communities and set credit unions apart from competitors.

Top Impact/Purpose Articles

The Best Staff for the Job

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.

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An Effective Board Recruiting Process

Recruiting new board members is a often a constant priority for many credit unions. Pacific Service Credit Union’s advisory director program serves a “training program” for potential candidates.

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Features

The Best Staff for the Job

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and ...
Features

FirstLook: The Key to 14% Lending Growth

Affinity FCU demonstrates that sticking by their membership, in good times and bad, can lead to phenomenal growth—even when the competition comes roaring back.
Features

North Island is Back in Black

First quarter results from North Island Financial Credit Union show a credit union on a journey back to health.
Credit Union Industry Commentary

A Cash Cow 7 Years In The Making

A review of NCUSIF audits show a rebuff of reality that marks seven years of building budgets while thwarting the fund’s intent to sustain and ...
Features

A Blueprint For Call Center Performance Excellence

Empowering employees to provide top-shelf member service requires careful selection, training, follow up and attention to their wellness.
Features

A Campaign of Member Testimonials

Unitus Community Credit Union used member testimonials to widen its presence in the community and convey member value.
Features

X-factors: How can they drive your credit union’s success?

Learn how CES Credit Union ($103M) in Ohio drove 20% organic growth by addressing one X-factor.
Features

What Can Credit Unions Learn from Niche Lenders

One credit union's dedicated focus on a niche market is paying off in double digit loan and share growth.
Features

An Effective Board Recruiting Process

Recruiting new board members is a often a constant priority for many credit unions. Pacific Service Credit Union’s advisory director program serves a “training program” ...
Features

Credit Unions Helping America’s Military Community

The Pentagon Federal Credit Union and its Foundation sponsored a special concert of American patriotic songs by the US ...

Calling All CFOs

Unlock insights during Financial Performance Week on CreditUnions.com — data, analysis, and strategies to help credit union leaders interpret trends, manage balance sheets, and drive smarter growth.

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Membership And Annual Member Growth, 06.30.25

Member Momentum Is At A Crossroads

Member growth at U.S. credit unions is slowing, and credit unions are working to reignite growth, deepen engagement, and increase competitiveness amid shifting preferences and economic headwinds.

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