Strategies To Enhance Mortgage Efficiency Without Cutting Jobs
Credit unions are shuffling staff and reimagining operations to make up for a slowdown in home lending.
Lending
Our Lending page is the spot for credit union strategies on product development, operations, and pricing.
Top Lending Articles
The Art Of Selling On Social Media
Credit unions are navigating regulatory compliance and setting guidelines to help mortgage, investment, and deposit teams gain more traction on social.
2024 Lending Outlook: Hopes, Fears, And Serving Members In The Year Ahead
Forget the Beige Book — these credit union executives offer insights on what it will take to see green.
Credit Union Revenue Increases 11% In 1Q19
May 22, 2019
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Interest income from loans and investments drove annual revenue growth among America’s credit unions in the first quarter of 2019.
Retention, Payday Lending, And First Quarter Data
May 20, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Blend Powers Seamless Lending Processes
May 20, 2019
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The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.
A Savings Solution To Break The Cycle Of Payday Lending
May 20, 2019
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A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
Credit Card Balances Expand Through 2018
May 20, 2019
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Delinquency in this portfolio remains the highest for any major credit union loan product.
Real Estate Asset Quality Improves Year-Over-Year
May 20, 2019
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First mortgages added $36.3 billion to the total loan portfolio in 2018.
Battle Of The Amazon Marketplaces
May 16, 2019
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Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement metrics?
How A New Member Experience Revived An Old Online Application
May 13, 2019
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MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
5 Ways To Say ‘No’ And Still Provide A Superior Member Experience
May 7, 2019
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Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
Meet The Member Experience Finalists For The 2019 Innovation Series
May 3, 2019
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These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
Credit Union Revenue Increases 11% In 1Q19
Interest income from loans and investments drove annual revenue growth among America's credit unions in the first quarter of 2019.
Retention, Payday Lending, And First Quarter Data
Five can't-miss data points this week on CreditUnions.com.
Blend Powers Seamless Lending Processes
The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.
A Savings Solution To Break The Cycle Of Payday Lending
A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
Credit Card Balances Expand Through 2018
Delinquency in this portfolio remains the highest for any major credit union loan product.
Real Estate Asset Quality Improves Year-Over-Year
First mortgages added $36.3 billion to the total loan portfolio in 2018.
Battle Of The Amazon Marketplaces
Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement ...
How A New Member Experience Revived An Old Online Application
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
5 Ways To Say ‘No’ And Still Provide A Superior Member Experience
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get ...
Meet The Member Experience Finalists For The 2019 Innovation Series
These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
Browse Topics
Vantage West Turns A Good Problem Into Great Recognition
Savana Morie
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
AI Is Rewriting The Economics Of Banking
Callahan & Associates
AI is removing friction from financial decisions, giving consumers more control over their money and forcing banks and credit unions to compete on real value.
How 2 Marketing Teams Organize For Impact
Aaron Passman
The organizational structures for the marketing teams at 3Rivers FCU and Leaders Credit Union couldn’t be more different, but they share a common goal.
Affordable Housing Isn’t About Business. It’s About People.
Aaron Passman
NOLA Firemen’s FCU helps members qualify for a mortgage in a state where poverty is high and insurance premiums are keeping many would-be borrowers out of a home.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
What Credit Unions Can Learn From Mamdani’s Campaign
Alix Patterson
Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.