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Conversations Transform Members’ Finances At Teachers Credit Union

Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,

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12 Ratios Every Marketing Manager Should Know (Part 2)

Key metrics to evaluate credit union marketing spend and bridge the gap between macro trends and micro performance.
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15 Ratios Every Board Member Should Know (Part 1)

12-month loan growth, provision for loan losses, loan portfolio profile: Three metrics to evaluate your credit union and bridge the gap between macro trends and ...
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Lessons Learned From A Challenging Year (Part 1)

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
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What’s In A Name: Chief Relationship Officer

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
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Leaders Credit Union Makes Space For Collaboration

The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.
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A Strategy To Engage Sports Fans And Tap New Audiences

Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.
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Leaders University Turns Employees Into Financial Champions

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

New Member Onboarding: Remove Friction And Create Member Delight

Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.
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Conversations Transform Members’ Finances At Teachers Credit Union

Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance ...
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A Better Life For Members Is A Phone Call Away

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.
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