Members Demand Choice And Variety
November 2, 2022
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Having the option to choose the product, service, or offering that fits their needs at a particular time makes members feel more in control.
Member Experience
Want A Better Online Experience? Add A Human Touch.
November 1, 2022
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Ent Credit Union has invested in technology and personnel to create a multidisciplinary experience design team that takes a human-centric approach to serving members’ needs.
Are You Providing The Experience Your Members Expect?
November 1, 2022
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Potential is at an all-time high for exceeding member expectations and delivering quality service.
Give The Gift Of Membership This Holiday Season
October 31, 2022
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Tinker FCU’s holiday promotion has become an annual tradition to boost membership growth.
Don’t Let Poor User Journeys Be Your Downfall
October 31, 2022
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Today’s account holders have drawn a line in the sand — you’re either delivering a true omni-channel experience, or you’re falling behind.
It’s Time To Join The Robot Revolution
October 31, 2022
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AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Member Engagement- What to expect and how to prepare for 2023
September 21, 2022
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Watch this webinar as we share results from the annual Engageware and Infosurv survey of credit union leaders and how they plan to prioritize, invest, and allocate resources for member engagement for 2023.
The Financial Impact Of Investing In The Member Experience
May 4, 2022
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What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results.
Member Engagement – What to expect and how to prepare for 2022
September 15, 2021
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This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.
What’s In A Name: Senior Member Insights Manager
July 12, 2021
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Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.
Members Demand Choice And Variety
Having the option to choose the product, service, or offering that fits their needs at a particular time makes members feel more in control.
Want A Better Online Experience? Add A Human Touch.
Ent Credit Union has invested in technology and personnel to create a multidisciplinary experience design team that takes a human-centric approach to serving members’ needs.
Are You Providing The Experience Your Members Expect?
Potential is at an all-time high for exceeding member expectations and delivering quality service.
Give The Gift Of Membership This Holiday Season
Tinker FCU's holiday promotion has become an annual tradition to boost membership growth.
Don’t Let Poor User Journeys Be Your Downfall
Today’s account holders have drawn a line in the sand — you’re either delivering a true omni-channel experience, or you’re falling behind.
It’s Time To Join The Robot Revolution
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Member Engagement- What to expect and how to prepare for 2023
Watch this webinar as we share results from the annual Engageware and Infosurv survey of credit union leaders and how they plan to prioritize, invest, ...
The Financial Impact Of Investing In The Member Experience
What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking ...
Member Engagement – What to expect and how to prepare for 2022
This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for ...
What’s In A Name: Senior Member Insights Manager
Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.
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