Member Onboarding For The Digital Age
February 23, 2025
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People First FCU has worked to create a meaningful onboarding experience for new members without them ever having to visit a branch.
Member Onboarding
UFCU’s Mobile Branch Drives Financial Sense In Underserved Communities
September 23, 2024
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The Texas credit union is extending financial services and resources to geographical areas with limited or no banking presence.
Maximizing An Effective Platform To Meet Members Where They Are Today
March 8, 2023
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In this day and age, credit unions must implement innovative technologies flexible enough to keep up with evolving member preferences. There are many avenues a credit union can take to provide the best tools to members, including hiring specialized talent for building proprietary software or outsourcing technology from financial technology companies. Choosing one option over
Unifying the Member Experience: How to Operationalize Your Digital Onboarding Strategy
October 20, 2021
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We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting growth.
Providing A Seamless Member Experience Through Digital Innovation
May 19, 2021
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Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital innovation and what they believe is essential for sustainability and accelerated growth.
Helping Members Migrate To Digital
March 24, 2021
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We’ll lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.
Member Onboarding Perfected
August 12, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
6 Ways To Build A Better Onboarding Program
May 7, 2019
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The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term relationship.
How To Communicate During A Digital Conversion
July 9, 2018
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When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
Credit Unions Welcome 4.7M New Members
March 5, 2018
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As the movement adds members, relationships and market share also increase.
Member Onboarding For The Digital Age
People First FCU has worked to create a meaningful onboarding experience for new members without them ever having to visit a branch.
UFCU’s Mobile Branch Drives Financial Sense In Underserved Communities
The Texas credit union is extending financial services and resources to geographical areas with limited or no banking presence.
Maximizing An Effective Platform To Meet Members Where They Are Today
In this day and age, credit unions must implement innovative technologies flexible enough to keep up with evolving member preferences. There are many avenues a ...
Unifying the Member Experience: How to Operationalize Your Digital Onboarding Strategy
We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting ...
Providing A Seamless Member Experience Through Digital Innovation
Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital ...
Helping Members Migrate To Digital
We'll lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.
Member Onboarding Perfected
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
6 Ways To Build A Better Onboarding Program
The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term ...
How To Communicate During A Digital Conversion
When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
Credit Unions Welcome 4.7M New Members
As the movement adds members, relationships and market share also increase.
Browse Topics
Purpose, Priorities, And The Power Of Letting Go
Savana Morie
How exiting non-core business lines has helped UFCU sharpen its edge in consumer banking and build a future-ready organization.
Honoring Roots To Expand Reach
Savana Morie
SF Fire Credit Union’s head of marketing shares how embracing the credit union’s history as a SEG for firefighters supports growth and brand awareness in a competitive market.
Can Credit Unions Gain Relevancy By Meeting The Needs Of SMBs?
Ranqx
Ignoring the financial needs of small and medium-sized businesses could mean ignoring the needs of your communities
Better Member Experience? There’s A Class For That.
Aaron Passman
First Financial of Maryland is cultivating cross-functional leadership and breaking down silos through a hands-on experience designed to spark inspiration and unify culture around the member experience.
Small Business Meets Big Community At City & County Credit Union
Aaron Passman
A longstanding program that spotlights small businesses and local organizations deepens ties and reinforces the credit union’s commitment to community prosperity.
Are New Opportunities On The Horizon For Private Student Lenders?
CU Student Choice
Regardless of what’s going on politically, the needs for education financing won’t wait.
Aggieland Credit Union Helps Student Entrepreneurs Learn, Earn, And Return
Savana Morie
The Texas cooperative takes fun and philanthropy to the next level with a real-world business challenge that raised more than $57,000 for charity in one semester alone.
When It Comes To Wage Growth, Does It Finally Pay To Stay?
Andrew Lepczyk
For the first time in 15 years, salary growth for loyal employees outpaces those who leap from job to job.
3 Ways Data Is Transforming The Credit Union Member Experience
Powerlytics
Data analytics help credit unions identify and serve unmet credit needs that result in enhanced member satisfaction and loyalty.
Is Your Banking App Meeting Member Expectations?
Elan Credit Card
Intuitive design, advanced security, and ongoing innovation helps credit unions secure their future in a financial industry full of tech-savvy members.