Member Onboarding For The Digital Age
February 23, 2025
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People First FCU has worked to create a meaningful onboarding experience for new members without them ever having to visit a branch.
Member Onboarding
UFCU’s Mobile Branch Drives Financial Sense In Underserved Communities
September 23, 2024
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The Texas credit union is extending financial services and resources to geographical areas with limited or no banking presence.
Maximizing An Effective Platform To Meet Members Where They Are Today
March 8, 2023
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In this day and age, credit unions must implement innovative technologies flexible enough to keep up with evolving member preferences. There are many avenues a credit union can take to provide the best tools to members, including hiring specialized talent for building proprietary software or outsourcing technology from financial technology companies. Choosing one option over
Unifying the Member Experience: How to Operationalize Your Digital Onboarding Strategy
October 20, 2021
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We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting growth.
Providing A Seamless Member Experience Through Digital Innovation
May 19, 2021
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Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital innovation and what they believe is essential for sustainability and accelerated growth.
Helping Members Migrate To Digital
March 24, 2021
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We’ll lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.
Member Onboarding Perfected
August 12, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
6 Ways To Build A Better Onboarding Program
May 7, 2019
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The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term relationship.
How To Communicate During A Digital Conversion
July 9, 2018
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When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
Credit Unions Welcome 4.7M New Members
March 5, 2018
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As the movement adds members, relationships and market share also increase.
Member Onboarding For The Digital Age
People First FCU has worked to create a meaningful onboarding experience for new members without them ever having to visit a branch.
UFCU’s Mobile Branch Drives Financial Sense In Underserved Communities
The Texas credit union is extending financial services and resources to geographical areas with limited or no banking presence.
Maximizing An Effective Platform To Meet Members Where They Are Today
In this day and age, credit unions must implement innovative technologies flexible enough to keep up with evolving member preferences. There are many avenues a ...
Unifying the Member Experience: How to Operationalize Your Digital Onboarding Strategy
We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting ...
Providing A Seamless Member Experience Through Digital Innovation
Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital ...
Helping Members Migrate To Digital
We'll lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.
Member Onboarding Perfected
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
6 Ways To Build A Better Onboarding Program
The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term ...
How To Communicate During A Digital Conversion
When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
Credit Unions Welcome 4.7M New Members
As the movement adds members, relationships and market share also increase.
Browse Topics
Uncertainty Grows For Credit Unions Tied To Government Employees
Aaron Passman
A substantial portion of the industry is built around serving federal government employees. With federal jobs potentially in jeopardy, credit unions are preparing diverse responses.
A Peek Behind The Analytics Engine At Lake Trust Credit Union
Marc Rapport
The Michigan cooperative is turning data-driven decision-making into the standard operating procedure.
3 Questions About Analytics Posed To The Pros Who Practice It
Marc Rapport
Experts from across the industry discuss their biggest analytics wins, lessons learned, and strategies for smarter data use.
How Analytics Combats Attrition At CEFCU
Aaron Passman
The Illinois-based credit union has used analytics, AI, and more old-fashioned methods to keep members and deepen relationships.
6 Ways To Structure An Analytics Role
Callahan & Associates
Diverse job titles and responsibilities are helping leading institutions leverage data to make better decisions.
4 Ways To Build A Vibrant Community
Rebecca Wessler
Credit union across the country are ensuring local prosperity through initiatives that drive lasting economic impact.
Callahan’s Tips For Food, Fun, And More During GAC 2025
Savana Morie
Planning to attend GAC? Check out Callahan’s guide to some of DC’s best eateries, attractions, and more — all near the conference!
Boosting Revenue And Building Trust With Auto Insurance
Aaron Passman
With premiums rising and some consumers letting coverage lapse, auto insurance is increasingly both a value add and a vital member service.
Unlock Growth In A Challenging Lending Environment: How Credit Unions Can Innovate To Meet Evolving Member Needs
FileInvite
Discover how leveraging technology can streamline your lending processes, enhance member satisfaction, and drive growth in a challenging economic landscape.
It’s More Expensive Than Ever For Members To Insure A Car
Andrew Lepczyk
Recent data shows the cost of auto insurance has dramatically outpaced car prices in the last two decades.