How To Boost Retention, Reduce Attrition, And Improve Member Engagement
Grab the attention of existing members and bring them back into the credit union fold with a re-boarding initiative.
Grab the attention of existing members and bring them back into the credit union fold with a re-boarding initiative.
Generations FCU’s three-part onboarding strategy engages members at the onset and continues building relationships through their 90 day and beyond.
Onboarding new members and employees is a critical step in deepening the credit union relationship. But sometimes this is easier said than done.
An exceptional employee onboarding and training program at Nusenda Credit Union produces an award-winning employer.
The California credit union opens 22% of its new memberships online and will soon add a mobile app option.
When done correctly, member onboarding can be an effective way to deepen financial relationships. These few simple steps can help any credit union better connect with its members.
This week, CreditUnions.com looks at strategies for onboarding members, from teaching Apple Pay and remote deposit capture to re-engaging long-term members.
The bi-state credit union moves 40% of indirect members into at least one other financial product.
Fluctuating loan demand upset credit union lending pipelines and balance sheets in the first half of the year. How significant were these impacts?
Six data points showcase what’s happening in the U.S. economy that could direct credit union decision-making for the rest of the year.
Credit unions have made the choice to back away from indirect auto lending, but that has come with a substantial opportunity cost.
Credit unions leverage their member-first mission to better serve all members, even those of modest means, making cooperatives especially valuable in challenging economic times.
Credit unions are reigniting investment strategies amid rate shifts and slowing loan demand.
The need for responsible higher education financing continues to grow, and your credit union has an opportunity to provide affordable, flexible funding for college and technical careers.
BNPL programs have become a key player in the financial landscape, with some credit unions adopting their own version for their members.
Market pressures and compliance challenges are just two variables pushing cooperatives to hand off their card operations.
How credit card reward programs drive business and loyalty at Alliant and Affinity credit unions.
A March 2024 study determined Buy Now, Pay Later tools are among the top features consumers want from their payments options.