Analytics For Action
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Credit unions and every other business vertical are investing in the tools and talent to slice, dice, and deliver on the potential stored in their consumer data. Call it business intelligence. Call it member analytics. There are more names, too, for the rapidly developing techniques and technology used to drive better decision-making and improve internal
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who’s tops in your state?
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is based on the needs and request of the business units. Wings Financial Credit Union ($4.7B, Apple Valley, MN) reformed its business intelligence and analytics team two years ago with the
A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.
New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.

Discover how First Alliance Credit Union is redefining success by putting values and member needs at the heart of everything it does.

Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.

Explore how credit union size influences growth, lending, and efficiency.

Accelerating membership growth signals the increasing influence of credit unions amid evolving interest rate trends and economic challenges.

Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.

Falling interest rates are changing the game for credit unions. Explore how potential shifts in lending, savings, and margins are set to affect the bottom line.

Explore the subtle shifts redefining the credit union core processing space and how these movements shape growth, innovation, and member experience.

The combination of the right philosophy and the right technology can set credit unions up for success even during difficult economic times.

Nearly 100 credit unions are providing Buy Now, Pay Later to their members, and their banking cores are giving them a surprising competitive advantage.

A perspective from Garrhett Petrea, vice president of sales and a Zillennial, on why outdated cores threaten the next generation of members and what leaders must do now.