Best Of Member Experience 2019
December 23, 2019
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Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Minnesota
The Art Of Choosing A Data Scientist
December 16, 2019
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How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
How Does A Charter Change Affect Credit Union Performance?
December 16, 2019
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Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.
Build Competence. Inspire Confidence. Go Live.
December 2, 2019
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In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
10 Years. 200 Members. $3 Million In Debt Reduction.
November 4, 2019
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Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
6 Credit Unions Take On 1 Shared Day Of Service
October 15, 2019
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There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.
August 27, 2019
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UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
The Great Divide: Expert Advice From Recovering Bankers
August 26, 2019
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Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
Expert Advice From Analytics Debuts And Do-Overs
August 12, 2019
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Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
Expert Advice From Analytics Debuts And Do-Overs
July 15, 2019
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Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
Best Of Member Experience 2019
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
The Art Of Choosing A Data Scientist
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
How Does A Charter Change Affect Credit Union Performance?
Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.
Build Competence. Inspire Confidence. Go Live.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged ...
10 Years. 200 Members. $3 Million In Debt Reduction.
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
6 Credit Unions Take On 1 Shared Day Of Service
There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities. ...
Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
The Great Divide: Expert Advice From Recovering Bankers
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
Expert Advice From Analytics Debuts And Do-Overs
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
Expert Advice From Analytics Debuts And Do-Overs
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
Browse Topics
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.
Markets Flip From Pricing Cuts To 50% Chance Of Hikes
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Keep The Mortgage. Ditch The Fees.
Savana Morie
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Home Is Where The Heart (And More) Is
Aaron Passman
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
3 Ways To Market For HELOC Success
Aaron Passman
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Small House, Big Opportunity: 2 Takes On Manufactured Home Loans
Aaron Passman
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
Mortgage Lending Is Back, But It Looks Different
Tony Waltrich
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.