A unique set of skills gained during a merger prompted West Community to craft a role dedicated to storytelling and fintech.
A comprehensive program at the Missouri cooperative helps those outside its walls become better leaders, too.
The cooperative’s focus on staff excellence stems from a 10-year journey of improving processes and performance.
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
Credit unions balance agility and liquidity as they raise rates on what they pay and what they lend while keeping an eye on members’ financial welfare.
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.
With the market shifting and buyers becoming choosier about their lenders, credit unions across the country are shifting how they approach mortgage lending.
Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
The future of leadership starts now. This week, CreditUnions.com is diving into the strategies shaping tomorrow’s talent: from a bold overhaul of succession planning to how credit unions are tackling the AI skills gap.
Assessing skills gaps among leaders and providing time to complete training are major hurdles today, but strong leadership development strategies are essential in building a future-ready credit union.
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Fair, transparent succession helps credit unions strengthen board effectiveness, align leadership with strategy, and safeguard member value.
The California cooperative moves beyond the 9-box to identify skills, gaps, and opportunities to prepare leaders for what’s next.
The right tools and consistent approach make succession planning simpler for credit union leaders and board members.
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.
Kirtland Credit Union’s five-tiered scoring system and rigorous approval process might look like red tape, but it’s streamlining resource allocation and improving efficiency for credit union for growth.