Affinity FCU Manages Change From The Inside Out
An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
How credit card reward programs drive business and loyalty at Alliant and Affinity credit unions.
Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.
High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
Three ways credit unions are creating engaged, loyal members.
How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?
Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.
A longstanding program that spotlights small businesses and local organizations deepens ties and reinforces the credit union’s commitment to community prosperity.
Regardless of what’s going on politically, the needs for education financing won’t wait.
The Texas cooperative takes fun and philanthropy to the next level with a real-world business challenge that raised more than $57,000 for charity in one semester alone.
For the first time in 15 years, salary growth for loyal employees outpaces those who leap from job to job.
Data analytics help credit unions identify and serve unmet credit needs that result in enhanced member satisfaction and loyalty.
Intuitive design, advanced security, and ongoing innovation helps credit unions secure their future in a financial industry full of tech-savvy members.
With an eye toward sustainable success, a grant program in North Carolina empowers small nonprofits to fulfill their missions.
Recent drops in consumer sentiment indicators reveal a complex mix of financial pessimism, political influence, and generational divides.
Cut through the noise and unlock growth with five bold tips to sharpen your targeting, master new channels, harness AI, and market like a pro.
Protection products offer a range of benefits that safeguard a borrower’s peace of mind while simultaneously buckling up their financial security.