Affinity FCU Manages Change From The Inside Out
An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
How credit card reward programs drive business and loyalty at Alliant and Affinity credit unions.
Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.
High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
Three ways credit unions are creating engaged, loyal members.
How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?
Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.
Credit unions are leaning into their values and fine-tuning outreach strategies to meet the emotional and financial needs of worried members.
The credit union integrates financial education with products tailored to young people to help these members build confidence and independence.
Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Leveraging cutting-edge technology, like AI automation and intelligent document processing, can streamline portfolio protection, minimize disruptions, and ensure accuracy.