New Jersey

This Week's Highlights

6 Roles That Make The Most Of Member Experience

Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.

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Lease Buyouts Are Booming At Affinity FCU

High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.

Callahan Collections

What’s In A Name: Head Of Financial Wellbeing And Brand Communications

Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.

Industry Insights

Credit Unions And Member Impact

Three ways credit unions are creating engaged, loyal members.

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6 Credit Union Newcomers Share What They Brought And What They’ve Learned

How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?

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A Better Life For Members Is A Phone Call Away

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.

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Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

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A Day Of Service During A Challenging Year

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

Callahan Collections

Viral Catastrophe. Digital Response.

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

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Help Members Soar, Not Simply Survive

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.

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